FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company has announced the launch of a next-generation, Internet-based invoice processing system in Australia.
The system provides FedEx customers with greater control and efficiency when managing invoicing activities.
The new system, FedEx Billing Online (FBO), is now available in Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Taiwan, and Thailand. It offers a wide range of benefits, including:
· Access to all invoices at any time— Customers can view their current and past invoices online any time they need to; through a secure, user-friendly environment at fedex.com.
· Improved download process — Customers can enjoy faster downloads of their invoices.
· Single login for multiple-system access — Customers can register their FBO accounts by registering the FedEx Common Login, which can be used for accessing various systems, including online shipping, tracking and invoicing at FedEx websites.
· Flexible account management — Customers can manage each FedEx shipping account with a separate user ID or multiple accounts under a single user ID.
“Customers expect greater convenience and enhanced functionality, and we are delighted to provide that with this new Internet-based invoice processing system,” says Linda Brigance, chief information officer, FedEx Asia Pacific.
“We continue to enhance our services, including back-end IT support. FedEx worldwide invests more than US$1 billion in technology on an annual basis, and this translates into concrete results for our Australian customers, including increased efficiency, security, and reliability.”
In addition the FedEx has also announced the launch of a next-day delivery service between Auckland and Brisbane, Australia.
The new service will reduce transit times for shipments to Brisbane substantially, from two business days at present to one business day, and will result in later cut-off times for pickups.
“We have introduced this service in response to the steady growth of New Zealand businesses in the Queensland market, especially those in the marine, education and health sectors,” says Rhicke Jennings, managing director, Australia and New Zealand, FedEx.
“We see this new service as a further commitment to the New Zealand market, which is experiencing significant increases in shipments on the trans-Tasman lane.
“The enhanced service will provide customers with increased flexibility and greater convenience, as well as a competitive edge over businesses using other modes of delivery,” he said.
The new one-day service reinforces FedEx ongoing commitment to deliver the highest level of service to customers.