Ricoh Australia has officially opened its 5-star green star rated Centre of Technical Excellence in Eastern Creek, Sydney, attended by Ricoh’s executive management team, staff and customers.
The building opened its doors for operation in November 2013 and accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites. Over 100 Ricoh employees are based at the Eastern Creek site.
“By centralising a number of core operations in this state-of-the-art, purpose-built facility, we believe we can provide a superior level of support and service to our customers in Australia,” said Ricoh Australia managing director Les Richardson.
Ricoh’s National Run-Up Centre, also located at Eastern Creek, streamlines processes to reduce transportation impact on the environment, whilst at the same time providing high quality configuration services to meet customer requirements.
“This is a Centre of Technical Excellence using best practice technology combined with our strength in innovation and mission to provide customers with the best products and services,” Mr Richardson said.
Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).