Voice technology training to boost warehouse productivity

VoiceID has teamed up with Staff Australia to provide pre-employment training for prospective warehouse employees on Honeywell’s Vocollect voice technology. This will speed up their productivity and efficiency once they get on the job.

VoiceID recognises voice enables many Australian distribution centres (DC) to reach the highest level of efficiency, visibility, accuracy and productivity. The company recognised that it would be a major advantage for Australian recruitment services if they were able to supply candidates who were already fully trained on voice and have experienced its use prior to being hired. This is particularly the case during a DC’s operational peak, when staff are hired to meet a short-term need.

“Optimised productivity of casual staff is paramount for DC such as The Reject Shop, which experience fluctuations in order fulfilment demands at particular points of the year, especially during the Christmas season,” said managing director of VoiceID Nishan Wijemanne. “The new VoiceID Training 360 enables recruitment services to provide Australian warehouse managers with workers who are voice trained and can perform before they hit the pick-face.”

Mr Wijemanne explained that most candidates, including casual workers, are without experience and will have to be trained when they start working on the warehouse floor.

“Pre-training allows Staff Australia to assess a new candidate’s skills, strengths and challenges during the training period,” he said. “These assessments are important in order to best match workers with the most appropriate work tasks and employers.”

Underscoring the strategic benefits of training candidates and providing practical on-the-floor experience in voice prior to entering the workplace, the CEO of Staff Australia Michael Campion said: “Being able to offer Australian warehouses workers who are already trained and can perform using voice ensures we take a leading position in the recruitment service industry, because we are best positioned to assess and match a candidate’s skill-set to our clients, as well as provide them with workers for immediate uptime.”

Using VoiceID Training 360, Staff Australia is able to quickly familiarise new candidates with the workings of Vocollect voice equipment and processes. This gives them the confidence to hit the floor running upon entering a voice-enabled warehouse, as in the case of The Reject Shop.

Unlike traditional instructor-led courses that focus on only the theoretical aspects of voice systems, VoiceID Training 360 provides practical experience that emulates a live DC environment. Trainees learn what it feels like to work in the warehouse under a simulated environment, and taking comfort in the knowledge that help is available at any time throughout their learning process.

“We are pleased that VoiceID is offering an innovative training program that allows recruiters to voice train and provide actual on-the-floor experience to their candidates prior to placing them in employment,” said regional manager – Australia/New Zealand for Honeywell Vocollect Solutions Paul Phillips. “Australian companies can now benefit from enhanced productivity and efficiencies from their new workers much sooner.”


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