Events, News

How to manage retail returns

According to figures from the National Retail Association, total Australian retail returns were valued at $22.9 billion in 2014-15. The rate of returns can see significant spikes, especially around the post-Christmas period.
In response, online retailers are increasingly pushing their returns policies as a point of differentiation and a way to enhance consumer trust, and thus consumers have come to expect flexible and efficient return processes. For the online retailer, time and money can easily be wasted in the returns process.
For retailers looking to streamline their reverse logistics process, there are a number of options.
The Online Retail Logistics 2016 conference, taking place from 11-13 October in Sydney, will see leading minds from Optus, eBay, The Retail Apparel Group and many more who will offer their insights on how you can optimise your reverse logistics operations in order to achieve a competitive advantage.
Their presentations will cover important issues including:

  • Streamlining reverse logistics processes to deliver cost reduction outcomes.
  • Multiple delivery options and a generous return policy – a luxury or a necessity?
  • Attracting and training the right workforce skills to face the massive shift towards online.

For the complete agenda, download the conference brochure here.
For ticket packages and discounts, go online or call the booking hotline on +61 2 9977 0565 for more assistance.
Register before 19 August to save up to $400 per ticket.

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