Smart machines, comprising artificial intelligence, intelligent automation, machine learning and deep learning, are to go mainstream by 2021, with 30 per cent adoption by large companies, according to US research firm Gartner, Inc.
“The use of smart machines by enterprises can be transformative and disruption,” said Susan Tan, Research Vice President, Gartner. “Smart machines will profoundly change the way work is done and how value is created. For service providers, smart machines represent opportunities to help enterprises assess, select, implement, change and adapt talent, and for IT and business processes, the opportunity to successfully adopt smart machines for business benefits.”
Gartner predicts spending on smart machine consulting and system integration (C&SI) services to increase from $451 million in 2016 to almost $29 billion by 2021, with the main window for technology adoption occurring between 2020 and 2025. “Enterprises’ investments into smart machines will span more than a decade, implying that the smart machine consulting and system integration (C&SI) service market will be a long-term one,” the company wrote.
