Maersk invests in returns specialist software business

ZigZag Global has announced investment from Maersk Growth – the corporate venture arm of A.P. Moller – Maersk.

ZigZag’s innovative SaaS platform addresses meaningful customer pain points within return logistics. Retail consumers continue to “over-order” and increasingly view generous returns policies as a core part of retail convention.

Returns have increasingly become part of the “new normal” for e-commerce and multi-channel retailers and return logistics continue to drive significant cost, complexity and waste in the retail supply chain.

In some retail segments returns are reaching up to 50 per cent of total sales and with the predicted annual e-commerce growth of over 20 per cent, according to some industry analysts, online and multichannel retailers need to find more innovative and sustainable solutions.

“We are excited to support ZigZag’s ongoing growth. Returns are a huge, costly and often under-managed component of the e-commerce experience. ZigZag helps retailers to reduce the cost and complexity of managing returns with its leading-edge software and functionality. ZigZag’s solution provides granular visibility of returns and drives seamless coordination of service providers. This dramatically simplifies the complex process of returns from the business and consumer perspective. Retailers and customers alike benefit from these improvements and efficiency gains – via increased speed and quality of return logistics, broader customer engagement and care options, and a clear reduction in the costs and waste associated with retail returns,” Oliver Finch, Investor at Maersk Growth, said.

“We are delighted to welcome Maersk on board as an investor and strategic partner, as we continue our mission to provide a market leading returns solution. In addition to allowing us to reach more customers whilst remaining carrier agnostic, the funding and Maersk’s extensive reach and expertise will allow us to further develop our product offering to deliver even more value for retailers throughout the supply chain,” Al Gerrie, Founder of ZigZag said.

ZigZag serves a number of well-known brands, including: Topshop, Selfridges, Superdry and GAP. Investment will further accelerate the rollout of the solution to retailers of all sizes and expand strategic development opportunities.


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