Australia Post has promoted its General Manager Technology, Parcel and E-commerce Services to Chief Information Officer as the group is partway through its network transformation to span across 4000 sites nationally.
An Australian post spokesperson said as part of a number of changes that have taken place across its business, Munro Farmer was promoted to Chief Information Officer (CIO), reporting to John Cox Executive General Manager, Transformation and Enablement in March.
“Munro has been instrumental in leading Australia Post’s technology strategy and architecture, and has played a key role in modernising many of our core delivery systems to improve the experience we deliver for our customers,” an Australian Post spokesperson told MHD.
Munro has previously held CIO positions with freight companies including Australian Air Express and StarTrack.
He has been an executive at Australia Post for the past six years, moving up from his previous role as General Manager Technology, Parcel and e-commerce Services, that he commenced in 2014.
John still retains headline responsibility for technology, who moved on from CIO to EGM, Transformation & Enablement in March. He is accountable for the group’s Strategy, Technology, Communications, Government Relations, Data Science and the Transformation office.
The group is currently partway through a major network overhaul across its web of post offices, delivery centres and offices around the country.
The upgrade will span 4000 sites in metropolitan, regional and remote areas.
The company completed work at 1000 of the 4000 sites last week, that Munro declared as “a milestone” on a social media post.
“A milestone today in Australia Post’s IT transformation, as we build resilience and increased functionality into our vast network of post offices,” Munro stated online.
“With rising parcel volumes, the enhancements are more critical than ever before, helping our frontline staff in post offices right across the country, and the remote communities who rely on Australia Post, particularly during times of isolation. 1000 sites now transformed. 3000 more to come.”
John commented on Munro’s social media post, agreeing the Australia Post and Comscentre initiative is a massive milestone.
“It has already made a huge difference in our post offices, increasing reliability and speed. Looking forward to the next 1000,” John said online.
The team is set to be exploring technology options across artificial intelligence, machine learning, predictive modelling and robotics to improve safety, customer experiences and commercial outcomes.
“With the ever-changing landscape of information technology, Australia Post is constantly looking to evolve its IT strategy and capability to adapt to the current environment and remain at the forefront of innovative digital strategy, planning and execution,” the Australia Post spokesperson said.