National logistics company reduced delivery times and improved traceability

Rocky’s Own Transport automated their manual delivery management process with insignia’s enterprise mobility solution to improve traceability and efficiency.

National logistics provider Rocky’s Own Transport has been delivering goods across the length and breadth of Australia for the past 35 years.

From its humble beginnings in 1985 providing general and express freight services, they’ve grown to become a national logistics company with depots in Rockhampton, Wacol, Helidon, Yarwun and Kalgoorlie in Western Australia and more than 230 staff, 117 trucks and 180 trailers.

While the business has grown significantly and the organisation now has the capabilities to efficiently handle the biggest, most challenging logistics projects in Australia, Rocky’s Own Transport still puts emphasis on its small business customer-focused culture.

For Rocky’s Own Transport, it was becoming increasingly difficult to provide their high levels of service thanks to outdated delivery processes. Their inventory management and traceability process was completely manual, and they had to wait until their drivers returned to base before sending delivery receipts to their customers, who were now requesting greater traceability of deliveries.

The current process not only lacked traceability, but it put them at risk of inventory mistakes and manual errors, such as lost paperwork or inaccuracies in the data, and overall was inefficient. Implementation of a new delivery tracking system was the solution to this problem.

The Solution

With the new delivery software solution, they had the potential to scan the labels and record relevant actions in the software, and print receipts at the time the goods were delivered. However, issues remained. Rocky’s Own Transport still required a hardware component to fulfil the new delivery requirement, but they had no knowledge of what was needed.

Their main aims were to have better visibility of deliveries; minimise delivery errors (such as short deliveries or missing goods); and improve delivery times and traceability of the freight.

insignia helped them upgrade and automate their manual delivery management process through the implementation of latest generation enterprise mobile devices, the Zebra TC56 Mobile Computer and ZQ520 Mobile Thermal Receipt Printer.

The Zebra TC56 is a rugged mobile touch screen computer with the look and feel of a consumer-style smart phone. It works on an Android Operating System platform – an industry-leading OS offering improved productivity and security for enterprise use.

The Zebra ZQ520 mobile thermal printer has a rugged design, which prevents against breakages, drops and collisions, while it also has an IP54-rating making it resistant to dust and liquids present in warehouse and logistics environments.

Both devices were paired with vehicle mounting kits and vehicle chargers, allowing them to be mounted on the dashboard and windscreen of each delivery truck and kept charged via the inbuilt vehicle cigarette lighter to provide longer-lasting performance.

“The insignia scanner has proved to be a key technology used by our business to achieve accurate inventory flow. It gives us complete control and efficiency when managing inventory, and its advanced technology makes it easy to track products at every location to ensure that nothing is missing or stolen.” – David Robinson, Compliance Manager

With the new real-time monitoring system, Rocky’s Own Transport are now able to track the status of every delivery and print the delivery dockets on-site. They have also seen a reduction in errors through automating their data entry process which has led to more accurate stock-keeping and faster delivery times. 

To find out more about insignia’s enterprise mobility solutions, click here.


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