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First retailer in Australia to deploy Android Voice solutions

Kmart Australia is set to become the first retailer in Australia to deploy Android Voice solutions across its fulfilment operations in order to meet increased customer demand. The deployment will enhance online operations and support Kmart and KHub stores that will be opening this month.

To meet increased demand across its online and instore channels, Kmart Australia has deployed Cohesio Group’s (Körber) Android Voice solutions across its fulfilment operations.

This deployment will mark Kmart Australia as the first retailer in Australia to deploy Android Voice solutions across its fulfilment operation.

Wesfarmers, the owner of Kmart Group, recently announced that it would convert several Target stores to Kmart stores, in recognition of the continued strong growth across the Kmart brand.

The large-scale deployment of Cohesio’s Android Voice solutions, powered by Honeywell’s Guided Workflow Solutions, took less than four weeks and follows Kmart’s previous installation of the solution at four DCs across the country.

The solution will support Kmart stores and the new KHub stores that will be opening from July.

By deploying Cohesio Group’s Android Voice solution, Kmart can better meet its retail fulfilment goals, Nishan Wijemanne, CEO of Cohesio Group says.

“With the Android Voice solution, the leading retailer will be able to meet faster and more efficient delivery and picking targets across its instore and online operations,” he says.

The Android Voice solution provides operators with significant productivity gains. The solution gives operators more freedom to carry out their tasks efficiently and productively.

Users are no longer required to spend time looking at picking slips but can instead listen to order details while they continue to pick and pack.

The voice solution also provides the user with more information around location and order details, offering the picker an image of the product which is proven to enable them to make faster and more accurate decisions.

“Over the past few months we have experienced unprecedented levels of growth across our instore and online fulfilment operations,” Oliver Blombery, General Manager – Supply Chain at Kmart Australia says.

“Our goal is to ensure our customer enjoy a great shopping experience, with our stores well-stocked which is achieved through faster and more efficient picking and packing times instore as well as for our e-commerce customers. By partnering with Cohesio, we have been able to increase productivity, accuracy and efficiency across our fulfilment operations.”

For Nishan Wijemanne, CEO at Cohesio Group, Android Voice offers Kmart a truly flexible and scalable investment in improving and expediting DC workflows, especially for retailers who tend to experience various shifts in demand. “This makes the solution a great fit for Kmart,” he says.

Training operators on the new solution takes less than an hour, and a typical Android Voice deployment for a fulfilment centre can be completed in less than four weeks.

“This solution empowers retailers to maximise and deliver on the increased demand experienced since COVID-19,” Rizan Mawzoon, Head of Transformation at Cohesio Group says.

Kmart and Cohesio Group have been working together for more than six years and Nishan says this partnership goes far beyond a supplier-customer relationship.

“Kmart is one of our legacy customers and through this partnership we have been able to truly innovate together. We work with Kmart to push boundaries and consistently explore opportunities for continuous improvement. We’re a trusted advisor to Kmart and we are proud to work with one of Australia’s leading retailers,” Nishan says.

“We partner with Cohesio because of their innovative approach. By working with their inhouse software development team, we now have a much greater ROI on our equipment. Their Android Voice solution is the perfect fit for us, offering us a rapid increase in our productivity and faster order fulfilment and store replenishment,” Oliver Blombery, General Manager – Supply Chain at Kmart Group says.

 

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