DHL Express has opened a new state-of-the-art customer support centre in Brisbane’s central business district. Read more
DHL Express, Ford and electric vehicle maker StreetScooter have announced their collaboration on a new electric delivery vehicle.
The new “H2 Panel Van” will become the first 4.25 tonne electric vehicle with an added fuel cell, which will provide additional power and enable a range up to 500 kilometres.
In a first step, DHL Express has ordered 100 of the fuel cell vehicles, with delivery expected from 2020 through 2021.
For Markus Reckling, CEO DHL Express Germany, the new van fits in to the Group’s larger environmental goals. “With the H2 Panel Van, DHL Express becomes the first express provider to use a larger number of electric vehicles with fuel cells for last-mile logistics. This underscores our aspiration to be not only the fastest and most reliable provider on the market, but also the most climate friendly,” he says.
“We firmly believe that fuel cells will play an increasing role in electric-powered transport, since they can give battery electric vehicles the kind of range that is so important for so many customers,” says Schmitt. “With the Panel Van, StreetScooter begins yet another chapter in its proud history of innovation and enters into a new growth phase,” Fabian Schmitt, Chief Technical Officer at StreetScooter GmbH said.
The project is funded by the German Federal Ministry of Transport and Digital Infrastructure (BMVI) as part of its National Innovation Programme Hydrogen and Fuel Cell Technology (NIP II).
As part of its company-wide digitisation strategy DHL is further expanding the deployment of Smart Glasses and wearables to support vision picking processes in its warehouses.
As one of the first customers worldwide, DHL will now use the second-generation of Glass Enterprise Edition.
Augmented reality in the warehouse is driving a more accurate, productive and efficient picking process, says DHL.
While user-friendly and intuitive, hands-free picking is providing a positive experience and high approval rating among employees.
The successful use of smart glasses in contract logistics has also convinced other DHL business units. In the future, DHL Express will also use these wearables in its hubs.
“With the second generation of Glass Enterprise Edition, we can now provide our customers and employees with even more powerful, technically optimized smart glasses. The possibility of object recognition is also particularly promising for us in industrial applications. With the corresponding software, it is no longer just possible to read out barcodes, locate products and display the corresponding storage compartment; in future, also complex objects can be identified with the smart glasses. We expect this to lead to further productivity increases from which our employees and our customers will benefit equally,” Markus Voss, COO and CIO of DHL Supply Chain said.
Hirotec has been awarded the mechanical, electrical and fire services contract for all DHL facilities across Australia.
Hirotec is a privately owned national company specialising in the maintenance and engineering of integrated technical solutions comprising Mechanical, Electrical, Fire and Energy services.
Employing over 250 staff throughout Australia, the Hirotec customer base includes property and facility managers, property owners, industrial corporations and government departments
DHL was founded in 1969 and established in the United States of America. The Australian DHL Express office opened in Sydney in 1972 with just five employees.
DHL employs 380,000 staff across over 220 countries and territories worldwide and delivers over 1.3 billion parcels and packages per year.
DHL Group has increased both revenue and operating profit in the first quarter of 2019 compared with the prior-year period.
The company generated revenue of EUR 15.4 billion between January and March, an increase of 4.1 per cent on the previous year.
Operating profit (EBIT) was up 28.1 per cent to EUR 1.2 billion. In particular, the earnings contributions from the DHL divisions were again encouraging – while the surge in earnings was driven by non-recurring income from completing the Supply Chain partnership with S.F. Holding in China initiated at the end of 2018. Previously announced restructuring costs at Supply Chain and in the new eCommerce Solutions division slowed EBIT growth.
“The first quarter played out as we expected. We achieved growth in all five divisions. This shows that we are very well positioned in attractive markets and that our fundamental growth drivers are intact. E-commerce continues to boom all over the world and although some momentum has been lost, global trade is still on the rise, just as we expected for 2019. We are therefore on track towards our target of generating more than EUR 5 billion in EBIT in the coming year,” Frank Appel, CEO of Deutsche Post DHL Group said.
DHL Express has appointed Alberto Nobis as its new CEO for Europe, paving the way for his return to the Global Management Board of DHL Express.
ALberto was the Global CFO for DHL Express from 2009 to 2012 before relocating to his home country of Italy in 2013. As CEO DHL Express Italy, Alberto Nobis helped to drive the division’s growth in the Italian market. Effective January 1, 2019, he has taken over responsibility for Express Europe from John Pearson, who became the Global CEO of DHL Express.
“For DHL Express, quality and growth are the pillars of our past and future success. Since his move to Italy as Managing Director, Alberto has proven that he is capable focusing on both. His efforts to push the Express Italy business on all fronts have contributed to Italy becoming one of our largest market and one in which we expect continuing high performance. We are looking forward to seeing Alberto use his in-depth expertise to take DHL Express to the next level of its growth Europe-wide in 2019 and beyond,” John Pearson, Global CEO DHL Express said.
Alberto has over 10 years of experience at DHL Express, including several management positions as CFO and CEO for the time-definite shipping provider of the Deutsche Post DHL Group. In his new role, he is responsible for almost 50 countries in Europe with focus on the Region’s performance across the four dimensions that define the strategy: people at the core are motivated to provide great service quality, with a direct positive impact on customers’ loyalty and, finally, on DHL’s network profitability.
“It is both a great honor and an exciting challenge to be appointed CEO for DHLExpress Europe. In this position, I can count on the decade of experience I’ve gained at DHL Express and on the support of our people and network to increase our performance for customers throughout Europe. I am greatly looking forward to working with John to achieve the next level of growth for DHL Express,” Alberto Nobis, CEO Europe at DHL Express said.
DHL Supply Chain has announced a partnership with Chemist Warehouse, which will see the company manage the supply chain for fast-moving consumer goods (FMCG) products and for front-of-store products going into their over 400 pharmacies nationally.
“There are some immediate synergies that enable this to be a beneficial partnership from day one. Many of the FMCG and pharmaceutical manufacturers already store their products in our warehouses. This means we can go from a pre-wholesale environment direct to the Chemist Warehouse pharmacies, and ultimately take a movement out of the supply chain,” Saul Resnick, CEO, DHL Supply Chain Australia & New Zealand, said.
“We are excited about our new partnership with DHL, an expert in the field of global logistics, and we look forward to working with DHL on further improvements to our supply chain to support the rapid and dynamic growth of the Chemist Warehouse business,” Damien Gance, Director and Co-founder of Chemist Warehouse said.
The partnership will immediately streamline the supply chain into Chemist Warehouse and MyChemist pharmacies, by reducing the reliance on wholesalers, Saul said.
DHL Supply Chain has announced plans to deploy emerging technologies in 350 of its 430 facilities in North American facilities and transportation control towers as part of a $300 million investment.
Selected technologies will vary by customer needs, based on the outcomes of research and pilot programs completed by DHL’s internal innovation teams and collaboration with dozens of external innovators.
The availability – and practical utilisation – of these technologies is expected to help the diverse customer base including those addressing e-commerce and omnichannel challenges to minimise complexity, remove capacity constraints, and maximise service to their customers.
According to DHL, accelerating the implementation of selected technologies such as robotics, augmented reality, robotics process automation, IoT and DHL’s proprietary end-to-end visibility solution – MySupplyChain – is the objective of DHL Supply Chain’s global digitalisation strategy.
“This investment is about a holistic view of emerging technologies that enables our customers to achieve their growth and profitability goals. Our customers’ needs are not homogenous as each business and segment has unique challenges and levels of maturity. Therefore, it is important that our customers can benefit from our experiences and expertise with a variety of emerging technologies,” Scott Sureddin, CEO, DHL Supply Chain North America said.
Joshua Zhou, Managing Director, AuMake International Limited with Denise McGrouther, Managing Director, DHL eCommerce Australia.
DHL eCommerce, a division of logistics company Deustche Post DHL Group, has partnered with AuMake, an ASX listed retailer connecting Australian suppliers directly with Chinese consumers, to enable deliveries direct from Australia to China. AuMake’s growing database of over 80,000 members will now be able to ship direct to China with DHL eCommerce Parcel International Direct, a tracked service with transit times of 5-7 days to 90% of China.
“We’re proud to partner with AuMake to offer Parcel International Direct China to their customers and provide reliable and high quality direct shipping. We understand that trust is highly important for Chinese shoppers, particularly in the delivery process. Our shipping service offers great transit times, high quality handling and tracking visibility to connect Australian brands to Chinese consumers,” said managing director of DHL eCommerce Australia Denise McGrouther.
Australian products are highly sought after by Chinese online shoppers, contributing to 20% of cross-border purchases into China in 2017, up 9% from 2016. In addition, there are an estimated 400,000 ‘daigous’ operating in Australia who act as an overseas personal shopper to buy and ship products from Australia to China.
Through its growing footprint of showroom-style stores, AuMake and Kiwi Buy across Sydney, customers can make purchases and arrange a pick up by DHL eCommerce for international deliveries from AuMake’s retail stores with the launch of the new service.
“The demand for Australian products from China is insatiable and through AuMake’s retail stores and the collaboration with DHL eCommerce, we are making it easier to ship from Australia to China. AuMake’s customers can shop and ship with the additional choice of using a well known and trusted logistics provide like DHL eCommerce, providing peace of mind that their purchases will be safely and quickly delivered,” said managing director of AuMake International Limited Joshua Zhou.
DHL Express has introduced a Boeing 767-300F freighter aircraft that has 50% more cargo capacity for its Trans-Tasman lane. The Boeing 767, which replaces the Boeing 757, will offer express, overnight delivery between Sydney and Auckland five times a week as the Trans-Tasman remains one of the key trade lanes for DHL Express Australia.
Based on the latest figures from the DHL Export Barometer 2017, New Zealand remains the top export market for Australian businesses, with 61% of exporters sending goods across the Trans-Tasman trade lane and one in four of them naming New Zealand as their largest export market.
CEO and senior vice president of DHL Express Oceania Gary Edstein said: “As an international air express carrier, aviation is at the core of our business. The Boeing 767 aircraft will enhance the efficiency and speed of delivery, with the latest technology for communications, navigation, enhanced safety systems, and automated roller systems to assist with loading and unloading.
“We are incredibly proud to be the only logistics company with a dedicated aircraft across the Trans-Tasman lane. Over the last decade, trade between Australia and New Zealand has steadily increased, making New Zealand one of our largest services trade partner. And with this purpose built freighter aircraft, we will ensure that we remain competitive for many years to come.”
DHL says the Boeing 767 offers operational flexibility, and an all-digital flight deck allows it to support time-critical deliveries. It also boosts high fuel efficiency with a proven combination of light, durable aluminium alloy and composite structure, making it lighter than comparable freighters.
The aircraft is equipped with powered cargo-handling equipment, both on the main deck and in lower holds, making cargo handling easier and more seamless. The cargo-handling system and operator interface provide complete automation of the cargo-loading process. The freighter’s main deck has both interior and exterior master control panels along with local control panels to provide maximum flexibility.