ProductReview.com.au has announced the products and services that have taken the crown in its 2017 ProductReview.com.au Awards. ProductReview.com.au attracts an average of 35,000 reviews each month, which help more than 4.5 million monthly visitors make better buying decisions, according to the company. Australian delivery start-up Sendle won the Best Courier award. James Chin Moody, CEO and Co-founder of Sendle, said, “We created Sendle to make parcel delivery simple, reliable and affordable for the tens of thousands of small business across Australia. “Our goal is to help them compete in the digital age with carbon neutral, door-to-door delivery and low, national flat rates that are on average 40 per cent cheaper than traditional post.” “2017 has shaped up to be the biggest year to date for the Sendle team. We’re growing 20 per cent month-on-month, and have secured a string of partnerships with major e-commerce players including eBay, Shopify, Hard to Find, StarShipIt, and ShipStation. “It’s an honour to be so highly rated by our customers and we will continue to do everything we can to level the playing field for small business.”
Through a new partnership with DHL eCommerce, a division of the international logistics company Deutsche Post DHL Group, courier service Sendle plans to offer international parcel delivery services for small businesses in Australia. The move will mean small businesses will be able to offer door-to-door delivery, with Sendle managing domestic pickups in Australia and DHL eCommerce providing access to over 220 countries and territories in its global network. “Delivery performance is a critical success factor for any e-commerce business and an extremely crucial part of the consumer’s shopping experience,” said Charles Brewer, CEO, DHL eCommerce. “Australian SMEs are winners in this partnership as we combine DHL’s global expertise and reach with Sendle’s deep knowledge of small businesses to create simple and affordable solutions for international parcel delivery.” James Chin Moody, CEO and Co-ounder, Sendle added, “From day one, our mission has been to unlock the power of big business delivery infrastructure for millions of small businesses. Our agreement with DHL eCommerce, a true world leader in logistics, is a major step forward in levelling the playing field in Australia. By doing so, we aim to help more small businesses expand globally and thrive in the Amazon age.” The partnership with DHL eCommerce comes as Sendle announces it has just passed one billion kilometres of carbon-neutral parcel delivery on behalf of tens of thousands of small businesses. Deutsche Post DHL Group recently announced its goal to reduce all logistics-related emissions to net zero by the year 2050. “With the partnership now signed, we expect Sendle’s international shipping service to be available to selected Sydney customers in time for Christmas deliveries and to rollout nationwide in 2018,” Chin Moody added. “Watch this space.” Sendle is inviting small businesses to register to be part of a pilot program.
Australian courier service Sendle has partnered with eBay. Sellers can now link their eBay accounts directly with Sendle to create shipping labels and receive access to flat-rate pricing throughout Australia, with door-to-door service that includes pick-up at prices that are said to be significantly cheaper than the post office. eBay sellers also have access to Sendle Premium, which provides an extra $1 off standard pricing and allows merchants to ship 500g satchels for only $6.95. A 2kg parcel from Sydney to the Sunshine Coast costs $9.95 with Sendle. The partnership is targeted at small and medium-sized businesses and to launch the partnership, Sendle is giving away 25,000 free deliveries to the eBay seller community. Director of small business & shipping at eBay Australia & New Zealand Amrita Blickstead said: “We hear from our sellers that shipping can be one of the biggest pain points in running a business. The integration with Sendle is designed to remove some of this friction, and will allow our 40,000 small-to-medium sellers to be more efficient and sell instantly without being locked into a contract or a minimum commitment.” Co-founder and CEO of Sendle James Chin Moody said: “‘Sendle for eBay’ is levelling the playing field for small and medium-sized eBay sellers, giving them a new shipping option that is simple, reliable and affordable. With a deep understanding of eBay seller needs and working together with eBay, we are focusssed on eliminating frustrating pain points for both buyers and sellers, making the delivery process seamless.”
Courier service Sendle has partnered with e-commerce marketplace eBay, to target small- and medium-sized businesses. The collaboration will enable sellers to link eBay accounts directly with Sendle to instantly create shipping labels and receive access to flat-rate pricing throughout Australia. Additionally, eBay sellers now have free access to Sendle Premium, normally priced at $10 per month, which provides an extra dollar off standard pricing. To launch the partnership, Sendle is giving away 25,000 deliveries to the eBay seller community. “We hear from our sellers that shipping can be one of the biggest pain points in running a business,” said Amrita Blickstead, Director – Small Business & Shipping, eBay Australia & New Zealand. “The integration with Sendle is designed to remove some of this friction, and will allow our 40,000 small to medium sellers to be more efficient and sell instantly without being locked into a contract or a minimum spend.” James Chin Moody, Co-founder and CEO of Sendle, added, “‘Sendle for eBay’ is levelling the playing field for small- and medium-sized eBay sellers…With a deep understanding of eBay seller needs and working together with eBay, we are focussed on eliminating frustrating pain points for both buyers and sellers, making the delivery process seamless.”
Courier service Sendle has launched a free integration with e-commerce platform Shopify to simplify and accelerate delivery for Australian online retailers. Shopify customers can now opt to start shipping through Sendle’s nationwide door-to-door delivery service. As part of the integration, all Shopify sales that have been paid for will be synced and imported directly into the customer’s Sendle dashboard, helping store owners streamline delivery through label printing, order booking and management and easy parcel tracking, with no minimum order quantities “Shopify is a market leader in making it easy for business owners to set up and sell online,” said James Chin Moody, CEO and Co-founder, Sendle. “This new integration will extend that simplicity even further to help users eliminate pain points and make shipping and delivery seamless. Through our integration with Shopify, we are unlocking the power of big business logistics — convenience and affordability, for small and medium online sellers around the country. “Our vision is to level the playing field and simplify shipping and delivery for thousands of small business owners around Australia. The ongoing development of our open API allows us to easily integrate with key partners, as we work to create an eCommerce ecosystem for more users.”
In its bid to conquer the Australian market, web-based e-commerce shipping solution ShipStation has partnered with parcel delivery service Sendle. Robert Gilbreath, VP – Marketing, ShipStation, said that shipping was a key consideration when setting up a presence in Australia, due to the country’s growing e-commerce market. “Integrating Sendle into the ShipStation platform has been a priority for us since we launched in Australia,” he added. ShipStation helps online retailers import, organise, process, package and ship their orders quickly and easily from any web browser and works with the likes of eBay, Amazon, WooCommerce, Shopify, Squarespace, Opencart, Magento, BigCommerce. “Our partnership with ShipStation is an exciting step for us to provide real choice for Australian small business,” said James Chin Moody, CEO and Co-founder, Sendle. “ShipStation brings [its] global experience and beautiful solutions to help our flourishing e-commerce sector compete in the digital economy.”
Sendle has received the Good Design Award for Service Design – Commercial Services at the 2017 Good Design Awards, held on 8 June at the Overseas Passenger Terminal in Sydney. The accolade was given in recognition of Sendle’s business model which is specifically designed for small businesses. Commenting on the win, James Chin Moody Founder and CEO, Sendle, said, “We started Sendle to make parcel delivery for small businesses simple, reliable and affordable – and we’ve done this by focusing on good design across our software, courier network and customer support. “The ease of account creation, intuitive interface and simple pricing is designed to help very small businesses, while powerful features and integrations satisfy larger business needs. Good design should not be overlooked in any business, and it’s given us a strong competitive edge in a market monopolised by the post office.”
Days after IP Australia found in its favour in a long-running Australia Post trademark dispute, parcel delivery service Sendle has reported that it has made a major new addition to support its future direction. Apurva Chiranewala, eBay’s former Head of Shipping, will join the company as Head of Growth, as reported by Business Insider. Chiranewala said, “This is a pivotal period of growth for both Sendle and the eCommerce industry as a whole.” According to Sendle CEO and Co-founder James Chin Moody, Chiranewala’s knowledge and support will be instrumental in the continued expansion of Sendle’s presence in the digital economy.
Following a lengthy trademark dispute, in which Australia Post asserted sole right to use the terms ‘post’ and ‘office’, IP Australia has found in favour of delivery service Sendle, as first reported by News.com.au. The agency noted that it was not satisfied that Sendle’s ‘post without the office’ slogan was “deceptively similar” to Australia Post’s own trademark. In the course of the trademark battle, the national postal service likened the connection between ‘post office’ and Australia Post to several corporate brand identities. “Consider ‘Coca without the Cola’, ‘Hungry without the Jack’s’ or ‘Louis without the Vuitton’,” Australia Post wrote in its submission. In delivering its decision, IP Australia described the hypothetical examples as nonsensical. “I do not find that the Australia Post’s hypothetical treatment of other well-known trade marks is analogous,” said Debrett Lyons, IP Australia delegate. “In the hypotheticals, ‘Hungry without the Jack’s’ and ‘Louis without the Vuitton’, the interposition of the words ‘without the’ results in an expression which has no hint of a meaning. The added words merely intersect with the known trademark with no new meaning. “The hypothetical, ‘Coca without the Cola’, is simply mystifying since the introduced words result in an expression which might cause consumers, if they thought of the beverage giant, to wonder what the product might be.” In its submission, Australia Post argued that rather than claim a monopoly over the word ‘post’, it wanted its “strong reputation” over the word through its “statutory monopoly” of services including ‘Parcel Post’, ‘MyPost Digital Milbox’, ‘Pay it @ Post’ and Bank @ Post recognised. “This strikes me as a distinction without a difference,” Lyons said. Sendle CEO James Chin Moody told News.com.au that, after having spent more than $30,000 in legal fees and wasting hours fighting the case, the decision was a “win for competition and a win for common sense.” “You never want to get an email from a top law firm, but at the end of the day I’m glad we didn’t kowtow to them,” Moody said. “Since they opposed us we are at least 20 times bigger, but in the early days it’s more than we should have.” Australia Post spokeswoman Michelle Skehan said, “We believe that use of the phrase is confusing, or likely to confuse customers. We are currently considering the decision and our next steps.”
Parcel delivery service CouriersPlease has appointed Hoy Yen Hooper as its new Chief Operating Officer.
Hoy Yen will drive the strategy and innovation of the company’s national operations as it expands its delivery and courier network across the country and overseas, overseeing the delivery of the more-than 17 million parcels CouriersPlease delivers yearly.
She will be responsible for the overall management, performance and strategic direction of CouriersPlease’s operations and instilling a customer-led, product-focus approach within the organisation. Hoy Yen has nearly two decades of general management and commercial experience in the Australian and New Zealand logistics and supply chain sectors, most recently as the Head of Commercial Operations at Sendle, and previously as Managing Director at DHL eCommerce Oceania, and Commercial and Operations Manager at Deutsche Post Global Mail (Australia). “I am looking forward to heading up the operations at CP at an exciting time for the logistics and eCommerce market in Australia,” said Hoy Yen. “With big players such as Amazon and Alibaba coming to our shores for the first time, CouriersPlease aims to become a leader in parcel deliveries. “To meet this aim, I will be working towards cementing CouriersPlease’s focus, as an organisation, on customers. We will work hard to ensure that we develop solutions that meet customer needs in the ever-changing eCommerce environment.
“CouriersPlease is already about to launch some exciting customer-centric developments, including re-delivery to a neighbour, and I am keen to work with the team to launch them in the market.” CouriersPlease CEO Mark McGinley said, “Hoy Yen has an exceptional track record in the industry, in strategy development, improving business processes and implementing new initiatives. She is bringing with her a vast depth of knowledge and experience in logistics and supply-chain management that will help drive the CP business as it expands operations to support the growing online retail market.”