Toll signs seven-figure software deal

The Toll Group (Toll) has signed a three-year, seven-figure software contract with Kontainers, the UK-based enterprise software company, to power its global digital client-facing platforms.
The new agreement will see Toll introduce Kontainers’ flagship product, Enterprise, to its global forwarding operations from Q4 2019.
The online portal will enable Toll to better service and support the needs of its customers – particularly small-to-medium enterprises – by facilitating online pricing and quotes, bookings, shipment management and real-time analytics.
“The addition of Kontainers Enterprise to our digital capabilities will allow our clients to instantly obtain quotes for and book shipments with Toll at the click of the mouse.  We are excited to be collaborating with Kontainers on this digital solution as part of our commitment to investing in best-in-class systems to simplify and enhance our customer experience,” said Toll Global Forwarding president Thomas Knudsen.
The product’s rapid deployment time and track record with other large shipping brands were highlighted as important elements of the partnership.
“Kontainers is delighted to earn the trust of a top 20 global freight forwarder and provide what has now become a critical software layer. We’re delighted to be working with Toll Group and look forward to being a part of their impressive digital acceleration plans in the years ahead that will help serve their customers even better than they are today,” said Kontainers CEO, Graham Parker.
 
 
 

Toll to reach 80,000sqm at its western Sydney facility

Property development company LOGOS has acquired an additional two hectares of land adjacent to its Prestons Logistics Estate in south west Sydney and is developing a new 14,800sqm facility for Toll Group on the site. The new facility takes Toll’s total gross lettable area (GLA) on the extended estate to 80,000sqm, with a weighted average lease term of 10 years.
LOGOS acquired the initial 25 hectare site in 2016 securing a pre-commitment from Toll for the development of two state-of-the-art logistics facilities with a total GLA of 65,000sqm. The facilities were completed in the first quarter of 2107. The additional land and new Toll facility allows LOGOS to further enhance Prestons Logistics Estate, which on completion will offer a total GLA of 141,000sqm and be valued at circa $300 million.
Global head of property at Toll Chris Noble said: “We currently have two successful facilities at Prestons and are pleased to have the opportunity to service another customer on this estate. LOGOS’ development capability, ongoing asset management and the Estate’s premier location meant this was perfect choice for Toll and our customer”.
Toll joins Volvo Group Australia at the Prestons Logistics Estate, with LOGOS to finalise details for the remaining 65,000sqm of land over the coming months.

Toll upgrades Nike warehouse to be wholly carbon neutral

Toll’s custom-built Nike warehouse in Melbourne’s Altona North has become the first-ever facility in Australia to achieve a whole-of-building carbon neutral certification under the National Carbon Offset Standard (NCOS).
Toll said certification of the Toll-Nike logistics facility, owned by Stockland, caps off its significant investment in energy efficiency at the site, which was named Best Industrial Project at the National Energy Efficiency Awards in 2017. The site’s energy efficiency program featured upgrades to a 2.5 kilometre long conveyor system that is powered by 145 individual electric motors, and the retrofitting of 1,300 light fixtures with high-efficiency LED. This has led to a halving of the site’s total electricity consumption, exceeding the greenhouse reductions required by NCOS.
The site has also received a Green Star Performance rating, the first Green Star rating for Nike and Toll, and the first in Stockland’s Logistics portfolio.
Nike’s operations director Marie Varrasso said the success of the facility reflects the company’s commitment to reducing its carbon footprint while delivering efficient products and savings that can be passed on to its customers directly.
“Through this collaboration continuous improvements have been introduced into the supply chain, which ultimately benefits Nike’s footwear, apparel and equipment customers. It’s a unique relationship, with innovation at the heart of everything we do,” said Ms Varrasso.

Toll Global Logistics president Chris Pearce said it was the partnership between Toll, Nike and Stockland that made the carbon neutral certification and Green Star rating possible.
“Toll and Nike’s partnership began when this facility was built in 1999. It was the first distribution centre to be built by Toll’s specialised warehousing division and, at the time, this type of supply chain asset was virtually non-existent in the market.
“It’s fitting that almost 20 years on, Nike, Toll, and Stockland have been awarded this landmark certification – a testament to our continuous innovation. This is a milestone achievement for all and demonstrates our collective commitment to reducing environmental impacts and introducing smarter, more sustainable solutions across our operations,” added Mr Pearce.

The Toll-Nike facility provides specialised warehousing, picking and dispatch capable of handling more than 27,000 stock keeping units (SKU) and two million units of stock. The 18,000 sqm warehouse and fit-out were designed with environmental efficiency in mind and features:

  • Translucent roof sheeting – to maximise daylight so warehouse lighting can be switched off when ambient light is sufficient.
  • Energy-efficient lighting systems –powered by the latest LED technology suited to Nike’s warehousing needs. The system also improves visibility and safety, and motion sensors have been fitted to limit power usage to occupied areas.
  • Roof insulation – to assist with temperature control.
  • An optimised conveyor system –rewired and reprogrammed to operate in relation to product volumes, eliminating unnecessary movement.

Toll and Nike have offset the remaining greenhouse emissions generated by the building by investing in forest conservation projects in Tasmania as well as in an energy recovery waste water treatment plant in Thailand. These projects protect local biodiversity and native species support jobs in local communities and reduce greenhouse gas emissions.
 

Toll goes e-commerce – from MHD magazine

Toll Group’s new $160 million retail and e-commerce order picking and distribution centre in western Sydney is designed to support the growth of online shopping by processing orders faster and more cost-effectively.
The 32,000sqm DC has 15,600sqm of automation equipment, which picks, processes and packs up to 375,000 items per day, reducing delivery times from days to hours.
Commenting on the project Toll Global Logistics president Chris Pearce said today’s market is placing aggressive demands on retailers to provide fast order fulfilment and delivery, without increasing costs.
“Toll’s investment in the new facility is helping our customers adapt to the new retail environment. The facility is equipped with advanced automation technology so retailers can deliver their e-commerce  orders faster, and in a much more economical way,” said Mr Pearce.
“Retailers will benefit from the ability to deliver goods to their stores and direct to customers faster and more cost-effectively. And shoppers will enjoy flexible order times and faster order processing, receiving their purchases within hours, not days.”
Fashion retail DC
The facility was constructed in collaboration with a major apparel retailer as the anchor tenant. Toll, Dematic and the client collaborated to design the facility with scalability and future growth in mind.
Toll is constantly looking to improve its omni-channel service for customers. This includes offering faster and more convenient delivery options for online and ‘click and collect’ orders.
The new DC offers complete omni-channel capability to help retailers adapt to the changing needs of customers and operates as a shared, multi-user facility.
Safety and environmental initiatives include a 70% reduction in manual handling, packaging optimisation and recycling, LED lighting and rainwater harvesting.
The site is ideally positioned on the corner of the M5 and M7 tollways, enabling convenient transport links for NSW and interstate deliveries.
The DC commenced operations in December 2017.
Toll transitioned customers through that peak period, and was fully live by the end of January, ahead of schedule.
Automated replenishment
Distribution in the DC starts at the receiving door. Cartons are unloaded from shipping containers and moved into storage, before being transported by a fleet of 10 Dematic automated guided vehicles (AGV) to the decant area.
Six double-pallet AGV are used for longer distance runs, together with four single-pallet AGV, which have been customised for the facility to provide additional safety processes around interaction with the decant tables.
The single-pallet AGV take the pallet from the handover point from the double-pallet AGV onto turntables, from which products are decanted and transported into the automation system.

“The new DC offers complete omni-channel capability to help retailers adapt to the changing needs of customers and operates as a shared, multi-user facility.”

AGV benefits
A key benefit of using AGV over forklifts for repetitive materials handling tasks is that they are predictable. They are safe, don’t take breaks, and they efficiently handle repetitive tasks.

“At the moment we are in the process of scaling up,” said Leon Land, senior product manager at Toll.
“We’ve got the ability to add capacity, extra shifts and extra hours within the time frame that we currently operate.
“The DC typically operates 12 hours a day, 5 days a week. The facility is operating at the moment with our anchor client, which is about 50% of the capacity.
“Within the scope and design of this facility, we’ve allowed for seasonality. We can scale up. We can add hours, shifts and weekends to satisfy our customers’ needs.”
He added: “A typical day at the moment is about 80,000 order lines. This utilises about 50% of the design capacity, which is around 170,000 order lines per shift.”
 RapidPICK GTP pick stations
To achieve this, the automated order fulfilment system includes 24 Dematic RapidPICK goods-to-person (GTP) pick stations. Products and order cartons are delivered to operators in a precise sequence, allowing for very high picking efficiency and accuracy.

“Employees are very happy with the new system,” Mr Land said. “It’s ergonomic, safe and there will be no horror stories of people walking mile after mile looking for products in the DC.”
The new GTP pick stations are very intuitive, easy to learn and operate. Users manage their processes via touchscreens, so it is very easy for Toll to train a new team member on the system.
Products arrive at the pick stations from 24 aisles of Dematic Multishuttle, which provides high-density storage and is capable of supplying products in the correct sequence for order fulfilment, at high rates.
Cardboard cartons are created in two sizes by automated carton erectors, with a licence plate applied on creation. These are then held in one of six Multishuttle order buffers ready for release to the pick stations.
Orders are picked and packed at the 1:1 Dematic RapidPICK stations.
“When all items for an order have been picked, order cartons are transported by conveyor via QA and automated invoice insertion to order finishing areas for either e-commerce  or store orders,” said Toll’s general manager for specialty retail Robert Charles.
“Store order cartons go through automatic carton optimising machines, where the carton is cut down in size to suit the fill level, reducing transport costs. Completed order cartons may be held in a Multishuttle pack and hold buffer, before being transported via the despatch sorter and directly loaded into Toll trailers.
“E-commerce  orders are transported to an automated packing bench with semi-automated satchel bagging machines. Satchels are then loaded into despatch cages, and loaded into the back of vehicles with minimal handling,” said Mr Charles.
The facility specialises in split case and full case picking, and currently operates from 6am to 6pm, which caters for the DC’s cut-off times to make sure Toll gets its online and other deliveries to customers on time.
The head contractor
“Dematic’s ability to support us on this project was what led us to them,” added Mr Charles.
“We collaborated very well. We put together a very strong project team to deliver this project.”
“We transitioned our customer during their peak Christmas period and we wouldn’t have done that if we didn’t have the confidence in our new systems and processes,” said Toll’s Leon Land.
“Dematic brought a very strong sense of how to deliver a highly automated supply chain and integrated logistics environment to us.
“We understand these things as a third-party company, but putting together and integrating all the automation, all of the third-party equipment, and bringing that schedule and compressing that schedule and keeping it on track was vital expertise that Dematic brought in this process.”
“Naturally, we’re very proud of the DC,” added Mr Land.
“It’s a highly automated facility. It’s changed the way we operate within the retail environment and everyone who has been involved in the project is very proud of the outcome.”

“A lot of work was done in the first 18 months evaluating multiple options and technology, whether it would be fully or semi-automated.”

Three years in the making
The DC was three years in the making and went live in December 2017. However, a lot of work was done in the first 18 months evaluating multiple options and technology, whether it would be fully or semi-automated.
“Toll looked at the business case justification, and once we got to a point where we agreed that the DC was going to be a fully automated integrated logistics centre, not only for our core customer, but also for other customers, we built at twice the capacity so that we could fulfil requirements for multiple customers,” said Mr Charles.
When evaluating a solution of this nature, Toll takes many disparate factors into consideration. It looks at customer service levels and, for Toll, how to reduce total costs, which is a big part of why businesses make decisions and realise commercial benefits.
“Safety is, of course, our number one priority on site,” he said.
“We work in an environment where there’s a lot of moving equipment, so we’re always looking at ways to segregate personnel from equipment and machine operations, and minimise the potential for accidents,” said Mr Land.
 Toll
The Toll Group operates an extensive global logistics network across 1,200 locations in more than 50 countries. 43,000 employees provide a diverse range of transport and logistics solutions covering road, air, sea and rail to help customers meet their global supply chain needs.
Toll Global Logistics has its own in-house integrated logistics capability. Toll’s team will evaluate an operation and that takes into account the operational requirements, the commercial requirements and the technical.
“After Toll develops the concept and the design levels and throughputs, we engage the market,” said Mr Charles.
“Dematic was a good choice for Toll because we’ve worked with Dematic in the past on a similar facility. There’s a good cultural alignment between Toll and Dematic, and it’s all about the people within the teams to be able to deliver something like this successfully,” he said.
“Once we selected Dematic as a partner, we had two joint project teams to execute the solution, so their involvement and their input into the solution was very detailed.”
In that detailed design phase, a lot of the input was around IT functionality, processes, and Toll understanding what needed to change from the concept to be able to accommodate some of the automation that it was looking to put in, such as Multishuttles and goods-to-person (GTP) stations.
Dematic’s multi-faceted role
“We had a lot of input from Dematic on third-party equipment, such as the carton-optimising machines, which deliver our customers fantastic benefit in terms of our outbound transport.
“Thanks to our carton-optimising system, we have the ability to reduce the carton sizes and ship 30% more cartons in the containers,” said Mr Charles.
“Dematic had a lot of involvement in terms of the IT functionality – the detailed design of the solution and the system – with regards to how do the Multishuttle system and the GTP stations work efficiently together, to ensure we would achieve peak productivity and accuracy,” he said.
“When we looked at the design of the facility, we had to take into account multiple retail customers.”
Flexible system designed for growth
“Some retailers are dedicated store retailers. We have others that are wholesale retailers who deliver to other distribution centres, and we also have retailers that have a large e-commerce  component,” said Mr Charles.
“Our anchor tenant has over 1,000 retail stores. Our second customer is a wholesale business.
“This business is delivering into other distribution centres that then deliver to its network of stores, and this customer also has a very large e-commerce  component. Toll has a lot of customers who have a fashion retail background, so the distribution profile for this facility caters for any fashion retail customer in the industry.”
“However, this site is also capable of handling any retailer,” added Mr Charles.
“So, if the retailer was a stationery retailer or in another line of retailing, the solution that we’ve implemented can cater for that.”
“The facility with the automation that has been implemented is mainly a unit pick-and-pack operation: between 95-98% of the volume goes to the automation as it’s picked at unit level,” explained Mr Charles.
e-commerce  driving growth
“Between 10 and 15% of volume is e-commerce-driven and the growth across the sector is immense,” he said.
“This is one of the key factors we had in mind when we designed the facility. Scalability and flexibility is key in any 3PL. We have multiple customers, their businesses change every year and we have to be able to evolve with them.
“If we look at what we’ve built here, we’ve built two facilities. We’ve got a fully automated one which is Project Enterprise, however, we also have a manual facility across the hard stand, which also has a lot of other customers.
“Therefore, if we need to expand, we have the ability to expand the automation, which gives us the flexibility to grow, or contract, depending on what we need to do,” concluded Mr Charles.
For more information visit www.dematic.com/en-au. You can also watch a video of this DC in action at https://youtu.be/m6iOqRH8NX8. ■

Toll opens high-tech control room in Melbourne

The Toll Group has unveiled its first-ever Australian control room in Melbourne that the company says will enable improved safety and more efficient deliveries throughout the country.
Operating 24 hours a day, seven days a week, 365 days a year, the control room is the new nerve centre for Toll’s national road network, responsible for monitoring fleet location, delivery times, engine performance, driver fatigue and distractions, speed events, and incident analysis – all in real time.
Toll president of group operational services, Peter Stokes said the control room puts Toll at the forefront of transport technology.
“The new Toll Control Room is a major milestone for our company and the businesses we support throughout the country,” Mr Stokes said.
“Using data and digital technologies, the control room allows the Toll team to view and respond to any safety or operational issue across the country.
“Our team now has the very latest technology at their fingertips, enabling them to safely monitor and move our fleet across our national network like never before, 24 hours a day, seven days a week.
“The new centre is an investment in the future of our transport network and will ensure Toll continues to deliver strong results for safety and on-time deliveries.”
The control room features a massive video wall with a 9.5 metre interactive touch LED display screen – the largest in Australia and one of the largest of its kind in the world. Smart software integrates data from multiple sources including Toll’s in-truck telematics, which is then displayed and interacted with at the screen.
The new control room comes as Toll gears up ahead of the busy peak holiday season, where the number of linehaul movements is expected to surge by up to 40%.
The control room is staffed by 24 specialist analysts, planners and operational personnel.
Toll also announced that it will partner with the Australian Government under a new telematics data sharing project that aims to improve road safety and infrastructure planning.
Among the technical features of the control room are:

  • The first Australia-wide control room for Toll.
  • Comprehensive monitoring of biometric eye-tracking technology that detects driver distractions and potential fatigue.
  • Connection to GPS-enabled telematics to track truck location, and monitor driving hours to help manage fatigue.
  • Oversees telematic systems to improve truck and operator performance to reduce fuel usage and carbon emissions.
  • Remotely monitors road speed data in real time allowing intervention if necessary.
  • LED interactive display technology for enhanced operator collaboration.

The control room is part of Toll’s broader eight-year, $1.6 billion investment in new fleet and equipment.

Toll opens automated DC

The Toll Group has opened a new distribution centre (DC). The highly automated DC has been established to meet increasing demands for efficient e-commerce and omnichannel order fulfillment, and was fitted out by Dematic.
The DC features several Dematic systems integrated with new technologies. Dematic Multishuttles store, buffer and sequence 80,000 SKU. Workers pick orders at 24 ergonomic goods-to-person workstations. Ten AGV handle repetitive transportation tasks safely and automatically. In addition, the Toll Group worked closely with Dematic to define and implement support systems from other vendors to ensure complete integration.
As a 3PL, the Toll Group had some stringent requirements for automation. General manager of speciality retail at the Toll Group Robert Charles said: “We look at the occupation, health and safety requirements. We look at order accuracy to prevent returns coming back to the facility.
“We also look at customer service to make sure customers get their product in an efficient manner. Because it’s all about the speed to market today.”
 
 
 

Toll to open ‘super depot’ on the Gold Coast

Hot on the heels of its $311m Bass Strait investment, the Toll Group has announced plans for a new multi-purpose super depot on the Gold Coast.
The 10,250sqm depot will bring together three existing sites into one operational hub, the first purpose-built integrated facility of its kind for Toll.
Toll Group managing director Michael Byrne was joined by developers LOGOS and Partners Group this morning to officially break ground on the site at Captain Cook Drive, Arundel.
Custom-built for Toll, the new super depot will bring together multiple freight services under one roof that are traditionally separated due to their operational requirements.
The outcome will be a seamless freight service to customers. From medical supplies, to fashion, food and machinery, will all be able to be delivered from the Gold Coast to Australia and the world.
Mr Byrne said this investment underlines economic confidence in the state and a strong belief in the future growth of Toll’s business.
“We have a strong vision for Queensland and Toll is making a substantial investment on the Gold Coast with this new state-of-the-art facility.”
Mr Byrne said while the new super depot will set the blueprint for how the company will build future integrated operations in Australia, it also takes the best learnings from other facilities that meet the highest safety standards.
“The new depot has been designed to provide the safest working environment for our people and customers,” Mr Byrne said.
“We’ve purposely limited the interactions between pedestrians and forklifts, customer collections will now be separated from operations, and operational traffic will flow in one direction, which means no reversing and less risk.”
Mr Byrne said the site at Arundel on the Gold Coast had been chosen to provide the optimal location to minimise distance and time travelled between the depot and customers.
With its immediate access to major arterial routes throughout southeast Queensland, Arundel is ideally positioned to enable Toll to service its diverse range of customers from retail to mining to agriculture.
Toll will employ over 120 Gold Coast locals at the new facility. Construction including internal fit-out of conveyor and sortation systems is scheduled for completion by end April 2019.
Toll’s three existing sites, at Molendinar, Arundel and Burleigh Heads will stagger their relocation until the end of July 2019.
 

Toll to spend $311 million to boost Bass Strait trade

Toll is to spend $311 million to boost Bass Strait trade, in a project that the company says will see shipping capacity increase between mainland Australia and Tasmania, supporting economic growth and rising demand for local produce.
Toll Group managing director Michael Byrne said the investment includes $170 million to build two new ships and $141 million to upgrade terminals, wharves and berthing facilities in Melbourne and Burnie.
“This is the largest-ever investment by a logistics business in the Bass Strait, and underpins Toll’s commitment to the Australian domestic market and the Bass Strait trade,” said Mr Byrne.
“Toll is the gateway between Tasmania and mainland Australia. We are proud to support the state’s local economy by helping businesses reach interstate and international markets. Equally important, Tasmanian consumers depend upon Toll to import products, particularly retail goods, and we are proud to support this exchange.
“Bolstering our carrying capacity means we can support the Tasmanian exports boom driven by demand from Australian and Asian markets,” he added.
Toll’s new ships and facility upgrades will provide more capacity to transport goods, including:

  • 40 per cent more capacity for containers and trailers, with later cut-off times and earlier receivals.
  • Increased capability and capacity to handle refrigerated freight.
  • Faster turnaround times for customers due to terminal upgrades at McGaw Wharf and Webb Dock, providing more efficient loading and discharge of the ships.

The new, 700 TEU purpose-built ships will commence operations on 1 March 2019. They will replace Toll’s existing ships, and continue to operate overnight services on a six-day per week schedule.
Works to update the wharves have commenced at Webb Dock in Melbourne. They are scheduled to begin in Burnie later this month.
 

Workers are valued: Toll signs worldwide union agreement

The Toll Group has underlined its strong commitment to ensuring safe and fair working standards for all its employees across its 1,200 sites in 50 countries, by signing a unique agreement with the International Transport Workers’ Federation (ITF) and its affiliated unions.
By signing the agreement, Toll has committed to abide by international labour standards. The ‘global charter of principles’ outlines guiding principles by which crucial decisions will be made around the working conditions for Toll workers focusing on health and safety standards, business strategies and initiatives, improvements in working conditions in developing countries and the development of projects that increase industry standards and safety.
Under the charter, Toll, which represents 44,000 workers in road transport and distribution, logistics, supply chain and warehousing, has committed to making a significant investment in the development and implementation of a global project that will raise standards and safety in its main sectors.
The charter was launched at an event at the ITF’s newly-opened Singapore office, and was attended by ITF general secretary Steve Cotton, ITF head of inland transport Noel Coard, national secretary of the Transport Workers’ Union (TWU) Tony Sheldon and Michael Byrne, managing director of Toll.
Michael Byrne said the company was delighted to be taking the lead on improving standards for transport and logistics workers.
“Our agreement with the ITF reflects Toll’s broader commitment to creating a strong and viable logistics industry that fosters a safe and rewarding work environment for all. With this charter, Toll and the ITF are setting clear standards to our approach for safety, labour relations and growth in our industry. I am proud that Toll is leading the way and I look forward to working cooperatively with the ITF to shape these future standards,” Mr Byrne said.
Steve Cotton said: “Toll’s workers are vitally important to their success. Their expertise, experience, ideas and motivation make the company what it is. The signing of this agreement truly shows Toll’s promise to put their workers first and we are committed to a healthy working relationship with Toll through full and constructive dialogue.
“The unions we represent continually strive to protect and honour their members and today marks a giant step in the right direction for raising standards for workers.”
 

Logistics land by the millions: $500m capacity launched

LOGOS announced the development of this purpose built warehouse distribution facilities at the Prestons Logistics Estate, Sydney for Toll Group in 2016.

Industrial real estate financing firm LOGOS is establishing a new ‘core / core plus’ venture, LOGOS Australia Logistics Portfolio (LALP) with a leading Australian investor.
The strategy of LALP is focused on acquiring and owning high-quality core and core plus logistics facilities in prime industrial markets, predominantly along Australia’s eastern seaboard. It will initially have approximately A$500 million of investment capacity. LOGOS says it has identified a strong pipeline of acquisition opportunities and the significant commitment reflects LOGOS’ and its investment partner’s confidence in the opportunities available and performance of the logistics market in Australia.
Joint managing director of LOGOS Trent Iliffe said: “We are pleased to be partnering with a leading Australian investor on this new venture. We will be looking to acquire existing assets and aggregate a premium portfolio with long leases to high quality tenants, with value-adding upside.”
Joint managing director of LOGOS John Marsh said: “The Australian logistics market has continued to deliver solid returns over the past three, five and ten years and we expect this performance to continue, with the sector experiencing strong demand driven by trade flows and growth in online retailing.
“Given Australia’s growing exposure to online retailing, and our experience across a number of Asian markets that have experienced significant online retail growth, we’re excited to be able to bring our learnings from these markets and adapt them to Australia’s growth story,” he said.
LOGOS now has A$4 billion of equity commitments to 14 ventures across its five regions with target assets under management of over A$9 billion.
 
 

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