Lean and Agile

InteLog assists businesses to break down their silos providing a common view of customers’ perception of value which supports successful implementation of IT.

“Technology also plays its part in improving the performance and capability of the supply chain,” says InteLog managing director Andrew Stewart.

Stewart says the company’s approach to the development and implementation of supply chain solutions is to engage stakeholders in an open and frank workshop process, which allows them to understand the current state of their supply chain.

“This process enables the stakeholders to see the end-to-end issues and the reality of their performance through the eyes of the customer,” he says.

“Having gained this common view and understanding, stakeholders are able to visualise a future scenario that represents their ideal.”

“The next step is for cross-organisation teams to work on the vital few issues and opportunities identified in the workshop process and to develop solutions.”

“Regular review meetings continue the stakeholder engagement and involvement in what becomes a continuous improvement process not only for the supply chain but for individual members in the organisation,” he says.

According to Andrew Stewart, InteLog customers and consumers are seeking transparency and an outcome that meets their perception of value — whether it is quality, convenience or price.

“They don’t want to know about or see where the difficulties lie,” he says.

“The offer should be delivered up front to the quality and specifications required — every time.”

“Customers who are servicing end consumers like retailers, for example, are seeking supply chains that will increase their value proposition to their customer, and as a result improve their performance,” Stewart adds.

“This requires the role the supply chains play in adding value to be clearly understood and the ability to solve problems and make the most of opportunities in an innovative, creative way.”

Stewart points to the InteLog Big Picture Workshop process as the most successful and acclaimed methodology for organisations wishing to improve their supply chains.

“The process provides workshop stakeholders with an understanding of the principles of lean and agile supply chains and the importance of customer and consumer alignment,” he says.

“Having gained this understanding the Big Picture Mapping of the current state and its many issues provides the basis for the stakeholders to develop a view of a future ideal state.

This then provides a pathway to improvement and the areas of the supply chain to focus on and implement changes that will produce profitable growth.”

In terms of future opportunities, Stewart says InteLog is seeking engagements with organisations that realise they are part of a larger system with a part to play in influencing and improving the capability and performance of the supply chain network as a whole.

“This attitude and positioning will increase the opportunities for all stakeholders, as well as within their own business,” he says.

“A holistic approach will not only unlock significant cost reduction opportunities but will also enable an enhanced capability and conduit for innovation. A larger pie will ensure profitable growth for all.”

This is the key to moving Australian supply chains from mediocre performance to world’s best practice and leaders,” Stewart says.

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