Reverse logistics is becoming increasingly important in the light of the demands placed on the service market.
It impacts all aspects of the supply and service chain – from first customer contact, to product movement, to repair, through to controlling electrical waste and hazardous materials.
Please joing APICS for its free April Monthly meeting co-hosted with the Association for Service Management.
The presentation will focus on all aspects of the service chain, and how you can integrate & improve it.
- Service and reverse logistics – reviewing the current implementations
- Screen, refurbish, repair or replace?
- RoHS & WEEE Reviewing information management systems
- Understanding financial and customer satisfaction benefits
- Designing a business model for the futureo
- Achieving greater response to service demands through integrated service logistics and repair
- Realising the benefits to the after sales market
- Reaping the benefits of information management systems in service logistics and repair
Presenter, Mick Marcic, Chief Operating Officer, Infinet Service Solutions EMBA AGSM in Sydney has an Advanced Management Diploma and Electronics Certificate.
In addition to being COO of Infinet, Marcicis responsible for numerous business development initiatives within the group.
He is focused on the integration of the repair activity in the logistics process, as well as new business development in the IT&T and CE market.
Over the past 26 years, Marcic has held many positions in technical sales, marketing and general management.
He has worked at Display Systems Technologies, Thomas Electronics, Adilam Electronics, Freecom Technologies, Commander Communications, Philips Components and Semiconductors, Mitsubishi and AWA-Thorn.
Marcic also has extensive experience in retail management and franchising.
April 9
Venue: NSW Department of State and Regional Development
Level 2, 470 Church Street, North Parramatta, 2150
Parking: A parking area is located opposite the DSRD in Church Street.
Time: 5:45pm for registration, networking and light refreshments
Presentation: 6:15 -7:45pm
RSVP Please notify us of your attendance before Monday the 7th of April –
Email: enquiries@apicsnsw.org.au-
Fax back this registration form to 9891 1220- Phone the APICS NSW office on 9891 1411.