FedEx Express, a subsidiary of FedEx Corp and the world’s largest express transportation company, received the highest score in information technology (IT) among all air cargo carriers in this year’s Air Cargo World Air Cargo Excellence Survey.
The survey, conducted by one of the world’s most widely circulated international trade publications for the air cargo industry, ranked the world’s top 50 cargo airlines, including passenger carriers with cargo operations.
“At FedEx, technology innovation is the foundation of our business and a critical factor in facilitating the success of our customers’ business,” says Linda Brigance, vice president and chief information officer, FedEx Express Asia Pacific.
“We invest as much as US$1 billion annually in technology to deliver critical information into the hands of our customers that helps reduce their transportation and inventory costs and improve their competitive edge in the marketplace.”
Innovation at FedEx extends beyond the development and deployment of technology, to innovative solutions and services.
For example, FedEx was the first express transportation company to embrace wireless technology, more than two decades ago.
The company continues to be a leader in innovative wireless solutions that enable customers to have instant visibility into the location of their shipments.
Meanwhile, FedEx newest data collection device for couriers incorporates a micro-radio for hands-free communication with a printer and mobile computer in the courier’s delivery vehicle.
The state-of-the-art, handheld device incorporates Bluetooth technology and revolutionizes the service level by facilitating faster pickups, and delivering near real-time information to customers and employees alike.