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FedEx Revamps Asia-Pacific Web Site

FedEx Express, a subsidiary of FedEx Corp, and the world’s largest express transportation company, has enhanced its Web-based shipping tool, FedEx Ship Manager at fedex.com, and its online service portal, fedex.com, creating a more simplified user-interface.

The enhancements will make shipping faster and even more convenient for FedEx customers across the Asia-Pacific region.

“In today’s competitive marketplace, the ability of businesses to support information access at the touch of a button is critical in creating a seamless customer experience,” says Malcolm Sullivan, vice president of marketing, FedEx Asia Pacific.

“This is what these improvements provide.”

“FedEx customers can now enjoy an easy-to-use navigation interface that improves the overall productivity and efficiency of their shipment process.”

The redesigned FedEx Ship Manager at fedex.com streamlines all required shipping information input into a single shipment process form, and includes a direct access to Microsoft Outlook address book and predictive typing feature.

In addition, it supports FedEx International Economy (IE) service.

Hence IE customers can enjoy the convenience of tracking the status of their shipment online.

The customer experience is further enhanced with the introduction of a new “Pending Shipment” function, which allows customers to save their yet—to-be-completed shipment information for use at a later time.

The new FedEx Ship Manager is currently available in 18 Asia Pacific markets including Australia, Brunei, Cambodia, Guam, Hong Kong, Indonesia, Japan, Laos, mainland China, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan and Vietnam, the Philippines and Thailand.

The FedEx portal features five areas of enhancement:

  1. a master header with drop-down menus;
  2. a clearly defined Log-in Center section;
  3. a New Customer Center section;
  4. a dynamic Message Center; and,
  5. an improved design for shipment tracking.

These features provide easier navigation and access to tools and solutions directly from the homepage.

For instance, new customers are now able to download a Welcome Kit and quickly familiarize themselves with FedEx portfolio of services and solutions at the New Customer Center.

Existing customers are able to access all FedEx online solutions through a central Log-in Center, making the use of a variety of functions more direct and convenient.

The Message Center highlights the most recent service updates and promotional campaigns.

The enhanced fedex.com has been launched in 32 markets across the Asia-Pacific region, and provides local-language options in Hong Kong, Japan, mainland China, Taiwan and Korea.

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