Northern Stevedoring Services (NSS), formerly Northern Shipping and Stevedoring, has renewed its commitment to setting the benchmark for the delivery of stevedoring and supply chain solutions throughout Queensland through the implementation of several key customer relationship management (CRM) initiatives.
“We are passionate about providing the best possible service,” explains Todd Emmert, NSS General Manager, “it is what drives us as a business to continually seek improvements in everything we do.”
After having undertaken a comprehensive survey that canvassed the opinions of 90% of its clients, NSS has released its first corporate website, www.northernstevedoring.com.au, with several key features designed to assist in the improving of all customer relations.
“The message came through that clients wanted a comprehensive online berthing schedule that would provide them all the relevant information in clear format, so that’s exactly what we delivered,” Emmert says.
A further finding from the survey was that clients required an improved level of communication during vessel discharge and loading.
This comprehensive report is now available within each client’s secure log in facility, within 48 hours of vessel departure.
“We are proud of our commitment to the ports of regional Queensland, and we feel that these CRM measures are just one aspect of our strategy to increase client satisfaction and ultimately the long term economic sustainability of regional Queensland ports.”
Formed in 1971, NSS is headquartered in Townsville, Queensland with operations spanning regional Queensland’s major ports facilities in Townsville, Cairns, Gladstone and Mackay.
With a commitment to regional Queensland, NSS has invested in state of the art facilities and equipment, with a focus on setting the benchmark for the delivery of stevedoring and supply chain solutions for all clients.
NSS is the only integrated stevedoring and supply chain service solutions within the region and is supported by regional Queensland’s largest and most efficient stevedoring workforce and a premier fleet of mobile equipment.