Ideagen’s market leading quality and safety management software, Q-Pulse, has helped Terex Trucks become the first organisation in its industry – and one of the first globally – to achieve accreditation to the latest ISO 9001 quality standard.
Terex Trucks, a manufacturer of rigid and articulated trucks, worked closely with software company Ideagen for several years to adapt its Q-Pulse quality management product, helping Terex Trucks achieve ISO 9001:2015 certification.
Through Q-Pulse, Terex Trucks can transfer live data to manage risk more effectively, making the process more efficient and dynamic as errors can be picked up and fixed in a timely manner.
The new quality management system took Terex Trucks four years to successfully implement, which involved rewriting the company’s management strategy to achieve certification.
Martin Dolan, Terex Trucks’ Quality Manager who oversaw the entire project, said: “ISO 9001 is the world’s most popular management system standard. Being one of the first companies, and the first in our industry with Lloyd’s Register Quality Assurance Ltd (LRQA) to attain certification, is testament to the extensive investment we’ve made in quality improvements, people and facilities.
“Our aim was to improve product, process and service quality, increase customer satisfaction levels and improve productivity, therefore reducing costs. Gaining this certification will also provide us with a competitive advantage in situations or industries where it is not a contractual obligation or expectation. Our performance statistics confirm that we have successfully delivered on this aim and we will continue to build on this in the future through the deployment of our quality management system.”
ISO 9001:2015 is a certified quality management system for organisations looking to achieve consistency in the development and provision of their products and services to customers and stakeholders. Approved by the LRQA, the latest edition of ISO’s flagship quality standard has been revised to meet the requirements of today’s modern dynamic and globally connected world.
Martin continued: “Successfully transitioning to the new ISO 9001:2015 standard is a huge achievement for all involved and will help to position Terex Trucks as leaders in our field for quality.
“We are extremely proud of the trucks we produce. The new quality management system has changed the ethos of the whole business with all employees now having a better understanding of our customers’ requirements. It has been great for staff morale and is helping us develop as a world class business.”
David Hornsby, Ideagen’s Chief Executive Officer, said: “We take immense pride in helping our customers on their way to operational excellence, providing them with outstanding expertise and software products such as Q-Pulse.
“Over the years we have built up an outstanding working relationship with Terex Trucks and, in doing so, have helped them become the first in their industry to achieve certification to the ISO 9001:2015 quality standard. This is an outstanding achievement, not just for Terex Trucks, but for Ideagen and our Q-Pulse software product.”
David added: “It is extremely pleasing to be working with such an established organisation and it gives us great satisfaction that both our expertise and our software has helped them achieve this fantastic milestone.”
Terex Trucks is also expected to achieve certification to ISO 14001:2015 this year. The organisation is currently working towards certification to the standard, which will allow it to manage environmental responsibilities in a systematic manner.