Iveco Australia, a brand of CNH Industrial, has become the first commercial vehicle manufacturer and distributor in the Australian market to have gained certification the recently revised ISO 9001: 2015 Quality Management Systems Standard.
The International Organisation for Standardisation (ISO) regularly reviews standards to ensure they remain relevant in a changing business environment.
The latest update to ISO 9001 introduces a number of new changes requiring certified organisations to focus on risk mitigation in all aspects of the business and in the products that they deliver.
The ISO 9001:2015 version of the Standard places increased emphasis on customer satisfaction and continuous improvements and to align management systems practices within the organisation with quality objectives, efficiency & compliance with applicable statutory and regulatory requirements.
Senior management across the company have reinforced their commitment and personal involvement in ensuring quality in all aspects of the business.
Iveco Australia Marketing Manager, Darren Swenson, said that the latest certification from an accredited body such as LRQA, further demonstrates the robust management systems practiced in Iveco Australia, leading to an even better customer experience for Iveco commercial vehicle owners.
“Iveco Australia is the first organisation to be certified by LRQA Australia to the revised ISO 9001:2015 Standard,” Mr Swenson said.
“Whilst it’s important to have a quality management system in place, the fact that we were amongst the first few companies in the world to achieve this prestigious certification, demonstrates the commitment and leadership in the organisation – it helps ensure that a company’s products and services meet a high level of quality.
“One of the benefits of having a certified management system is that it ensures that all business processes and operations are critically reviewed and assessed for promoting business effectiveness, improving value to our customers and ensuring that our products and services continue to be reliable, safe and to specifications,” Mr Swenson added.