New research from crowd-sourced delivery and courier service, Go People, has found unreliable couriers are forcing Aussies to waste $235M on express deliveries, in an attempt to ensure gifts arrive on time for Christmas.
With up to 62 per cent of Aussies conducting their Christmas shopping online, delivery estimates are critical in ensuring Santa arrives on time.
In an attempt to ensure gifts arrive on time, nearly half (45 per cent) of Aussies pay for express deliveries, even when standard delivery claims to deliver on time. This is due to the fact two-thirds (66 per cent) of Australians believe courier services to be less reliable over Christmas. With Aussies spending an average of $21-$30 on express deliveries, it’s alleged people wasting $235M for the peace of mind our gifts will arrive on time.
However, even spending on express courier services isn’t ensuring Christmas takes place as planned, with over a quarter (28 per cent) of Australians saying presents shipped didn’t arrive on time. In fact, over half (57 per cent) of the late deliveries didn’t arrive until after 30 December. This is putting a dampener on Christmas, with nearly two thirds (64 per cent) of Australians saying late presents have a negative impact on Christmas spirits.
It’s not just delays frustrating consumers during the Christmas period. Almost half (49 per cent) of Aussies say parcels are hard to track. According to research from Accenture, tracking parcels is one of the most important features for consumers, with 79 per cent of respondents wanting full visibility tracking.
