Emergency communication capability added to RapidAlert app

Soprano Design’s cloud-based Mobile Enterprise Messaging Suite (MEMS) platform has added a new business continuity app that enables logistics companies to provide real-time communications during threats and monitors their safety
Soprano RapidAlert – a crisis management tool and one of nine business app plug-ins for the MEMS platform – allows organisations to manage business continuity by deploying SMS alerts within seconds to incident first responders and standby teams.
Soprano CEO Horden Wiltshire said the development of RapidAlert was in response to market demand at a time where there is an increased likelihood of extreme events relating to natural disasters, the environment, civil unrest and cyber security.
“The ubiquity of text messaging means that messages will reached all those that need to be informed immediately and accurately, and can track whether they have responded to an alert on time,” Wiltshire said.
“Our crisis management system increases organisation’s agility and responsiveness during and after an extreme event, quickly reaching employees to help reduce the severity impact on damage to reputation, revenue and customer relationships.
“The inability of an organisation to quickly respond during incidents or disruptions directly correlates to increasing costs and damages.”
The RapidAlert solution’s key features include quick access to Business Continuity Plan (BCP) templates & contact lists, SMS delivery for rapid response, real-time acknowledgement and follow-up and real-time reporting to enable live monitoring of who has and has not responded.