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CouriersPlease appoints new COO

Parcel delivery service CouriersPlease has appointed Hoy Yen Hooper as its new Chief Operating Officer.

Mark McGinley, CEO, and Hoy Yen Hooper, Chief Operating Officer, CouriersPlease.
Mark McGinley, CEO, and Hoy Yen Hooper, Chief Operating Officer, CouriersPlease.

Hoy Yen will drive the strategy and innovation of the company’s national operations as it expands its delivery and courier network across the country and overseas, overseeing the delivery of the more-than 17 million parcels CouriersPlease delivers yearly.
 
She will be responsible for the overall management, performance and strategic direction of CouriersPlease’s operations and instilling a customer-led, product-focus approach within the organisation.
Hoy Yen has nearly two decades of general management and commercial experience in the Australian and New Zealand logistics and supply chain sectors, most recently as the Head of Commercial Operations at Sendle, and previously as Managing Director at DHL eCommerce Oceania, and Commercial and Operations Manager at Deutsche Post Global Mail (Australia).
“I am looking forward to heading up the operations at CP at an exciting time for the logistics and eCommerce market in Australia,” said Hoy Yen. “With big players such as Amazon and Alibaba coming to our shores for the first time, CouriersPlease aims to become a leader in parcel deliveries.
“To meet this aim, I will be working towards cementing CouriersPlease’s focus, as an organisation, on customers. We will work hard to ensure that we develop solutions that meet customer needs in the ever-changing eCommerce environment.
 
“CouriersPlease is already about to launch some exciting customer-centric developments, including re-delivery to a neighbour, and I am keen to work with the team to launch them in the market.”
CouriersPlease CEO Mark McGinley said, “Hoy Yen has an exceptional track record in the industry, in strategy development, improving business processes and implementing new initiatives. She is bringing with her a vast depth of knowledge and experience in logistics and supply-chain management that will help drive the CP business as it expands operations to support the growing online retail market.”

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