Aceit Couriers celebrates 20 years of business

South Australian owned and operated family business Aceit Couriers is celebrating 20 years of operations this month.
According to Mal Geddie, Founder, Aceit Couriers, reaching the milestone was a very emotional achievement, fulfilling his dream of not only building a successful business that would stand the test of time, but also creating jobs, opportunities and security for his family.
“Looking back on how it all started, I can honestly say that the first six months were the toughest times I had ever experienced in business.” he said. “It put a lot of pressure on me and my family, but we shouldered it together and today, despite its growth, Aceit Couriers still has a family feel to it, it’s just part of who we are.”
Leaving school without graduating, Geddie worked several jobs, including driving taxis part time. He worked his way up to become Managing Director at an Adelaide taxi companies and orchestrated industry changing initiatives such as the introduction of Cabcharge and access taxis for passengers with disabilities.
Geddie founded Ace Couriers in 1997, starting with four vehicles and three bicycles. He renamed the business Aceit Couriers in 2006, and the company now employs 18 operations staff and has more than 140 contractors and vehicles and bicycles on the road, delivering anything from envelopes to 20-ton freight to customers – and even the odd snake – across Adelaide, regional and remote South Australia and interstate.
Geddie said several factors contributed to the growth and success of Aceit Couriers, including technology, operating systems, staff training and internal culture. “We were – and still are – up against big multinational competitors offering similar services, so we have to make sure our offering is second to none, exceeding clients’ expectations and delivering smooth transactions every time,” he said.
“We partnered with a local software developer early on to create our own dispatch system with accounting capabilities, allowing our staff to work more efficiently, and we gave our customers real-time access to their job, tracking its status and producing a delivery report upon completion.
“We were also amongst the first in the industry to equip our drivers with mobile-phone like devices to receive job details and instructions, with reporting functionalities of when and where goods were left, which proved particularly useful when delivering to often unmanned building sites.”
Aceit Couriers now handles more than 3,000 accounts across all industry sectors, including health, government and construction.

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