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CouriersPlease appoints National eCommerce Manager

Parcel delivery company CouriersPlease’s new National eCommerce Manager, Jessica Ip, has been tasked with driving the strategy and innovation of the business’s e-commerce services to “enhance the customer experience and position the business at the forefront of online retail delivery,” the company explained in a statement.
“Jessica’s mantle will be the design and implementation of a suite of innovative e-commerce solutions to make last-mile delivery as hassle-free, flexible and convenient for the customer.”
Ip spent seven years at Qantas Freight, where she in worked in technology consultancy, improving business performance and global key account management and e-business. Most recently, she was Courier Product Manager at Rohlig Australia.
“To take the helm of CouriersPlease’s e-commerce management, at what is such a pivotal time for the logistics, supply chain and retail industries, is a great opportunity,” said Ip. “With the growing demand for online shopping and competition from major global players, our focus is on enhancing the customer experience right from the time an order is made to the final moment when the parcel is delivered.
“To meet customer expectations, we will continue to innovate and implement technology solutions such as CouriersPlease’s flexible Delivery Choices, on-demand notifications giving customers the choice to redirect their parcel to our network of parcel lockers and retail outlets, leave the delivery without a signature, or with a neighbour close by if they won’t be home to receive their order.”
Mark McGinley, CEO, CouriersPlease, added, “Jessica’s experience implementing strategic business technology innovations will be a great asset for CouriersPlease, as we work to develop more solutions to help ease the delivery experience for our customers and online retailer partners. She will be key in continuing to roll out our network of POPPoints in retail outlets around the country, and implementing our flexible Delivery Choices.”
Jessica joins a senior leadership team made up of 80 per cent women.

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