Aussie consumers want after-hours delivery as part of online shopping package

A survey of 1,009 Australian consumers who shop online has revealed a demand for better delivery services.
CouriersPlease (CP) – a parcel delivery service – carried out the survey which included online shoppers who had made at least three purchases online in the last 6 months. The results indicated that more than 50 per cent of participants wanted after-hours delivery.
Specifically, 60 per cent of respondents wanted weekend parcel delivery services and 52 per cent wanted after-hours delivery of their online shopping purchases.
An additional survey of 193 online sellers found similar results. Also conducted by CP, this survey found that 67 per cent would choose same-day delivery services and weekend parcel delivery services for their customers whenever possible.
The findings also indicate that both online retailers and shoppers would like to see more parcel collection and drop off points for customers to collect and return their online orders (39 per cent and 38 per cent respectively).
CP CEO Mark McGinley, said: “Online shoppers live busy lives and often can’t or simply don’t want to wait around for their package to arrive. Our solution to this problem was to develop an extensive network of free and secure, drop-off and collection points. With over 1,000 POPShop retail outlets nationwide, shoppers can pick up their package at a nearby location, and at time that best suits them – including weekends and after-hours.”
“In continuing to offer more flexibility to our customers, CP is working to implement new services this year to improve the delivery process for our online retailer customers and their shoppers. These new technologies will provide consumers with greater visibility over the parcel delivery journey and streamline the overall customer experience.”