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Scan in to Warehouse cleaning

QR

QR codes have become a feature of everyday life. Conquest Equipment is using the technology to help warehouse staff get on the same page for floor and equipment cleaning.

Tim Wakefield, Operations Manager at Conquest Equipment, says the company’s Zero Downtime Program on its equipment was born to meet the logistics industry’s thirst for efficiency. 

Tim says that cleaning solutions must be unique to the warehouse environment but that – most importantly – Conquest focuses on being within reach of customers to help implement equipment into their operations.

“We go to great lengths to ensure that we get the right floor cleaning solution for each unique application,” says Tim. “It’s not enough to offer quality products – without proper maintenance and care, these tools can quickly lose their value and become ineffective.”

Multiple factors influence warehouse efficiency. Racking and picking solutions, storage, transport, and inventory management are just a few of the myriad processes that make a supply chain tick. 

With so much on operators and managers’ plates, Tim says keeping a clean warehouse often isn’t a top priority.

But a clean space can be the difference between missing and hitting safety and productivity KPIs – and also helps to present the warehouse in a professional light.

“No one notices a clean floor, but people do notice a dirty one,” Tim says. “First impressions count. We do all the hard yards behind the scenes, so the customer doesn’t have to.”

Dust can cause forklift tyres to spin on the spot and, when airborne, can settle on warehouse stock – devaluing the product. Airborne dust also presents a respiratory hazard for warehouse staff. 

“Especially in the food space, reducing dust build-up could be make or break for passing a site audit,” Tim says. “The first impression of a warehouse also impacts partner deals and collaborations.”

Conquest evaluates each site before selecting a cleaning solution.

Conquest’s account representatives evaluate each site to recommend a cleaning solution fit for the space.

Qualified service technicians, known as Conquest’s ‘Zero Downtime Crew’, then carry out delivery and onboarding. This includes operator training and daily maintenance instruction.

“Customers meet their local-area service technician at this time,” he says. “The recommended solution is always backed by the service department, which helps the sales-to-service transition.”

Jade Hamilton, Conquest National Marketing Manager, says the project they have named ‘Conquest QR’ evolved through feedback from customers.

Jade says they identified a trend in the types of enquiries being received. With Zero Downtime in mind, Conquest moved to put a solution in place that made that information more readily accessible.

Hard copies of operating manuals can get misplaced and serial numbers can be difficult to identify. Conquest QR aims to address such queries.

“We’ve got all of those resources together in one place, right at their fingertips when they’re operating the equipment,” Jade says.   

Scanning the QR code with a smartphone takes customers to an easy-to-use, web-based interface where they can navigate to the relevant request.

Staff turnover, especially at large organisations, means new operators need to be trained. 

“A new operator might not receive sufficient training and handover – the web-based application features content demonstrating how to use and maintain the equipment, safely and effectively.”

Jade notes that sometimes information gets lost in translation between managers who make the purchase, and the operators.

“Conquest QR helps to bridge the gap,” she says. “It prevents Chinese whispers happening, and lessens the risk of unsafe or unproductive work practices. The instructions are right there, at their fingertips.”

For more information on Conquest, click here

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