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FedEx strengthens cross-border e-commerce

FedEx

A new FedEx e-commerce shipping service will help Australian businesses connect with the broader APAC and Middle East and Africa (AMEA) markets.

The launch of FedEx International Connect Plus (FICP) focuses on e-commerce capabilities for businesses to meet consumers’ ever-changing needs.

According to new research by Deloitte, consumers today prioritise a holistic, end-to-end shopping experience. Shipping costs and delivery options are two of the most significant drivers of cart abandonment – about 40 per cent of consumers won’t complete checkout if the delivery costs are too high. Another 10 per cent will abandon their cart if a package can’t be delivered on time or flexible delivery options aren’t available.

The new service includes tracking, sending of notifications to receivers and flexibility to change delivery options, which gives e-commerce retailers’ customers more visibility, control, and convenience over their online orders.

Kawal Preet, president of the Asia Pacific, Middle East, and Africa (AMEA) region at FedEx Express, says building a robust e-commerce ecosystem is a top priority for the company.

“With FICP, we have an ideal solution for businesses to meet heightened expectations of consumers for reliable, and economical delivery services,” Kawal says.

“By providing businesses with a broader range of shipping solutions, we help them accelerate their cross-border e-commerce offerings and connect to more online shoppers across the Intra-AMEA markets.”

As well as being offered to Australian exporters, the system is available in Hong Kong, India, Japan, mainland China, Malaysia, Singapore, South Korea, Taiwan, and Thailand.

Digital retail sales in the Asia-Pacific reached nearly USD $2.9 trillion in 2021, as mainland China and India continue to lead the e-commerce sales across the region.

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