Emirates SkyCargo upgrades booking process


A new technical solution will allow customers to directly access Emirates SkyCargo’s flights and capacity inventory to make bookings.

Emirates worked with provider of software solutions to the logistics industry WiseTech Global to enable cargo bookings directly through the CargoWise platform.

Nabil Sultan, Emirates Divisional Senior Vice President, Cargo says the upgrade looks to make the transportation process more efficient – from the time of booking the shipment to the delivery of the cargo to the consignee.

“We are delighted to work with WiseTech to connect the CargoWise platform to our own Emirates SkyChain system, allowing customers enhanced direct access to search for flights and make bookings directly with Emirates SkyCargo without requiring any other touch points,” Nabil says. “This will save time and effort for our customers and for our global teams and at the same time help avoid any unnecessary confusion and inefficiencies in the booking process.”

Scott McCorquodale, Chief Automation Officer, Air Cargo at WiseTech says the WiseTech platform is used by many of Emirates SkyCargo’s major customers.

“Adding to our growing number of airline-direct eBooking connections on the CargoWise platform, over time, all CargoWise users will have access to Emirates SkyCargo’s flight schedules, rates, availability and real-time eBooking functions,” Scott says. “Working together, this connection provides ease of access to timely data at the user’s fingertips, translating to increased efficiencies and productivity, and importantly, informed decision making.”

Emirates SkyCargo has commenced roll out of customer access to the CargoWise platform in a phased manner from 1 September 2021. By the end of September, the majority of Emirates SkyCargo’s global customers using CargoWise will be able to make bookings on Emirates SkyCargo through the platform.

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