Features

Warehouse Management Systems are Critical for Customer-Centricity in the Post-COVID 19 Era

wms

As e-commerce growth is continuing at a rapid pace, companies are having to rapidly change their logistics footprint (both operational and physical) and fulfilment to match rising customer expectations. As we move into a post-COVID-19 environment, logistics executives plan to implement or enhance their technology, including warehouse management systems (WMS), transportation management system (TMS), artificial intelligence/machine learning (AI/ML) capabilities, and cloud infrastructure, as highlighted by the recent 2021 Blue Yonder Logistics Executive Survey.

Top of mind are logistics systems related to the fulfilment process improvement and the scalability of IT infrastructure, as customer-centricity has become the way to win. Per our understanding, this current landscape is also reflected in the recently released 2021 Gartner Critical Capabilities for Warehouse Management Systems (WMS) report[1] where per our understanding innovation is continuing to differentiate WMS offerings and technology sophistication is a key criterion.

Blue Yonder WMS

We are excited to highlight that Blue Yonder has been again named in the Critical Capabilities for WMS report and has been scored amongst highest 3 evaluated vendors across Level 3 and Level 4 Warehouse Operations use cases. The Gartner findings and identified trends we believe support our directions and commitment to innovate in order to enable our customers to operationalise and unify digital distribution across warehouse, labor, automation, and transportation.

Blue Yonder’s recognition includes:

  • Received second highest rank in Level 3 Warehouse Operation use case
  • Received the third highest rank in the Level 4 Warehouse Operation use case
  • Scored in highest 4 for Level 5 Warehouse Operation use case

We believe that our recognised strong labor and workforce management, analytics, mobile reporting, exception monitoring, and usability are helping our customers to enhance operational efficiencies and agility. We also believe that our strong implementation and system management tools, adaptability, templatisations (such as graphical workflow visualisation tools), and integration utilities (with more than 200 APIs) reflect our ability to enhance our customers’ digital transformation.

To read the full blog post by Blue Yonder’s Senior Director, Solutions marketing Terence Leung click here.

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