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New transport and logistics intelligence solution launches

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SOTI has announced the release of SOTI XSight: a new diagnostic intelligence solution for transportation and logistics (T&L) organisations for the rapid resolution of app and mobile device issues.

By leveraging advanced diagnostics and analytics, SOTI says T&L organisations can improve their supply chain performance and reduce operating costs of business-critical mobile operations.

SOTI’s latest research suggests businesses across multiple industries are increasingly adopting mobile technology, with more than 50% of the world’s workforce already mobile. The findings revealed 20 per cent of businesses have little to no visibility over their mobile devices and applications, and 85 per cent of workers never report issues to IT, leaving IT departments blind to major problems and unable to quickly fix issues that could impact delivery times and customer relationships.

Downtime for a high priority app can be up to $90,000 every hour, and for a non-essential app just over $82,000. The newly developed SOTI XSight aims to fix IT problems faster by getting total visibility of their mobile device operations, solving current issues and protecting themselves against future ones.

Carl Rodrigues, President and CEO at SOTI says as mobile device fleets grow in size and complexity, so too do the number of mobile issues impacting worker performance, bottom line productivity and customer satisfaction.

“Organisations can’t see or physically hold remote devices to learn what the issues are, and they cannot fully understand what is causing device downtime,” he says. “We created SOTI XSight to address this gap by combining advanced diagnostic capabilities alongside powerful analytical insights to answer ‘why’ there’s an issue and ‘how’ can we solve it. Successful businesses need devices and apps to just work.”

Available as a cloud or on-premise solution, SOTI XSight is integrated with SOTI MobiControl, extending traditional Enterprise Mobility Management (EMM) capabilities with deep analytics, advanced diagnostics and complete management of devices in the field.

“SOTI XSight solidifies SOTI’s leadership in the mobility space, with innovative technology to manage and support a diverse range of business-critical mobile devices,” Carl says. “This product allows T&L organisations to maximise the investments they have put into their businesses. We can now serve up analytics for hundreds of thousands of devices in a matter of seconds, and we are excited to offer this to our customers.”

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