EPG’s LYDIA Voice takes number one spot


Erhardt Partner Group (EPG) says its LYDIATM Voice application has taken the crown as the world’s number one pick-by-voice solution on Android devices.

Over the past 12 months, EPG says it has secured several major customers from across industry, including merchandise management, the food and beverage industry, global retail, and manufacturing.

“Our business in Europe has been growing solidly for many years, and last year we were also able to gain a number of large-scale U.S. clients with global operations,” Tim Just, CEO Voice Solutions at EPG, says.

“As such, we hold a huge amount of LYDIA Voice licences for use in warehouses, distribution hubs, and fulfilment centres,” he adds.

He says with many clients using the LYDIA Voice software on their Android devices, EPG’s technology is now the world’s most used pick-by-voice solution.

EPG notes LYDIA Voice is the world’s only pick-by-voice solution to feature voice recognition based on neural networks and deep learning, which it says helps it deliver outstanding results.

It says the software works in combination with the VOXTERTM Vantage, which is based on an optimised version of the Android operating system. The device is designed to be used for 100 per cent voice-controlled processes.

EPG also places a great deal of importance on device independence. Tim says this along with the company’s close collaboration with Zebra Technologies also contributed to the device’s growing success.

“Unlike other suppliers of voice-controlled picking software who require customers to use their hardware, we give our customers the freedom and flexibility to choose the optimal device platform for their workflows and processes,” Tim says.

EPG notes LYDIATM Voice underwent successful testing on a variety of mobile devices offered by leading providers, such as Zebra and Samsung. Most devices support multi-modal use, meaning they can be used for various applications in different parts of a company.

It adds that the advantage for companies is that it’s easier to manage, maintain and update even on a high number of devices.

“Customers can continue using the hardware they already have and just implement the LYDIATM Voice licences on their existing Android devices, provided they support these voice applications,” Tim says.

“For many of our customers, this is a big advantage in terms of investment costs, administration, and maintenance,” he adds.

In addition to supporting various Android devices, LYDIATM Voice can also be used in combination with the LYDIATM VoiceWear picking vest, which eliminates the need for headsets.

“With our patented LYDIATM VoiceWear technology, we’re the only pick-by-voice provider to offer a relatable solution without headsets,” Just says.

The smart solution further enhances the overall user experience for employees, he explains, noting how companies are having to work increasingly hard to attract and retain staff over the long term.

“LYDIATM Voice delivers near-perfect voice recognition rates for over 50 different languages,” Tim says.

“Users of other voice applications are still faced with outdated, lengthy voice training sessions for each employee,” he adds.

He says EPG hasn’t needed anything like that for over a decade.

“That’s why LYDIATM Voice offers huge benefits, especially at companies where staff speak many different languages or regional dialects. Our system delivers outstanding voice recognition performance, enabling new staff to be onboarded much faster – even if they don’t, or only partly speak the official language,” Tim explains.

As part of numerous pilot projects, customers compared LYDIATM Voice with older-generation voice solutions.

“All users of the older systems confirmed that LYDIATM Voice delivered a productivity boost of eight to 15 per cent,” Tim says.

EPG customers who have switched to LYDIATM Voice have all reported noticeable improvements in voice recognition and overall staff satisfaction. The technology also provides companies with flexibility in their deployment of seasonal and temporary workers. In addition, LYDIATM Voice can be seamlessly connected to all ERP and WMS systems.

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