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Quality, Service and Delivery

How SEW-EURODRIVE alleviates pressures of potential downtime and lost opportunities.

Own equipment manufacturers, system integrators and end users alike consider end-to-end service to be crucial to their success. SEW Eurodrives’ value proposition is a prime example of this principle in action, ensuring constant motion of production lines and manufacturing equipment.

Quality, Service and Delivery in conjunction with other support offerings need to be all encompassing if they are to create a competitive advantage for the customer. At SEW-EURODRIVE the process begins with knowledgeable sales and engineering teams facilitating the selection of an optimum solution, and continues for the life of the product with ongoing support and maintenance delivered by dedicated service and repair teams.

Quality:

Our products stand for variety, quality, reliability, and innovative strength. These characteristics are at the core of our entire product portfolio. Not only is the value of quality implemented throughout the product design process but also instilled in our employees at all levels within the realms of responsibility through our quality policy.

Our quality objectives include striving for continual improvement in our systems, processes, products and services through ongoing staff training and development; seeking and responding to customer feedback; and providing a world’s best practice safe working environment, complemented with 24-hour service and support.

“We have been very impressed with the support and service that their team has provided over this time. I wouldn’t hesitate to recommend SEW to any OEM wanting a quality product, backed by excellent service and support”

                                                                                             ~ Phil, Engineer

Australian SEW Eurodrive operations are ISO 9001 certified in Quality Management Systems. The scope of the qualification covers the sales, assembly, supply, service and technical support for mechanical power transmission equipment and electric variable speed drives. The registration also covers the design of customised drive base assemblies and associated components.

For more information on SEW EURODRIVE, click here

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