DHL has appointed a new head who has nearly 20 years of customer relations expertise at the logistics provider to its Asia Pacific Innovation Center in Singapore.
Tay Yi Ning is now in the role of Head of Asia Pacific Innovation Center. She plans to further advance the innovation centre’s position to become a reference for futuristic logistics solutions and customer centricity.
“As a key logistics partner to some of the biggest companies in the world, we have a responsibility to constantly innovate and improve our logistics solutions to best meet our customers’ needs,” says Eric Vargas, Head of Innovation Centers, Global and Europe.
“Our innovation centres around the world are here to shape the future of logistics and support our customers to secure new opportunities.”
DHL notes Tay also leads a team dedicated to driving innovation-focused customer engagements and fostering open and collaborative discussions among solutions providers and start-ups.
She plays a pivotal role in facilitating connections between customers, business partners and solution providers. This enables the exploration of technology to be integrated into viable and scalable solutions for logistics operations.
“These are exciting times as we see more companies interested in innovative solutions that could help perform tasks efficiently and effectively,” says Yi Ning Tay, Head of Asia Pacific Innovation Center, DHL Customer Solutions & Innovation.
“Our aim at the DHL Asia Pacific Innovation Center is to generate new ideas using smart logistics solutions that meet our customers’ pain points and address today’s global challenges. I am thrilled to lead the passionate and talented team, which does tremendous work.
“Together with our customers and partners, we commit to continuously enhancing our platform to drive logistics innovation in Asia Pacific.”
DHL notes Tay brings with her a sound understanding of customers’ unique logistics challenges and industry insights from across the region.
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