Global logistics service provider DB Schenker has introduced a new standardised product for a growing market segment with customers being able to book an exclusive onboard courier (OBC) service.
DB Schenker says this service provides a swift and reliable express air transport to and from any geography in the world.
The new product addresses customers in need of urgent courier service solutions for small and high-value shipments. The launch of the new air freight product expands DB Schenker’s growing portfolio of white glove service solutions.
“With our new OBC service, we are taking air freight to new heights,” says Thorsten Meincke, Global Board Member for Air & Ocean Freight, DB Schenker.
“Whether urgent automotive parts need to be shipped from Germany to China to prevent a line stoppage, or a medical device from Canada is instantly needed in a hospital in South Africa – we are now able to take care of any unforeseeable and very short-term requirements of our customers.”
After an initial trial period, DB Schenker has set up an OBC service team that operates from three different continents to guarantee a 24/7 availability for OBC requests.
“We understand that every shipment is unique,” says Stefan Pargfrieder, Vice President Global Air Freight Strategy & Development, DB Schenker.
“As a fully integrated logistics service provider, we want to be problem solvers for our customers. Sometimes the high value of an item is not related to its purchase price, but rather to the costs adding up for every minute the item is not available.”
Customers receive a quote within minutes at any time. A courier person is dispatched at short notice to personally accompany the cargo item(s) as a passenger on a commercial flight to minimise the risk of loss or damage and to ensure the shortest transit time.
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