Australia Post welcomes historic changes to the regulations governing the organisation, with new Prescribed Performance Standards effective from Monday April 15, 2024.
These changes follow the federal government’s announcement in December last year regarding the first phase of reform to modernise Australia Post.
Australia Post’s Letters business has been in unstoppable decline for more than a decade, a trend, which has been playing out globally. However, e-commerce continues to grow year-on-year, with 9.5 million Australian households shopping online in 2023.
The changes to the regulations establish a platform for Australia Post to build a more financially sustainable business, while still providing stable employment for thousands of team members and delivering for customers.
Australia Post has conducted a national trial of its New Delivery Model, which will be gradually rolled out until the end of 2025. The New Delivery Model sees Posties deliver priority mail, express letters and parcels every day, while standard letters and unaddressed mail will be delivered every second day.
This means Posties can deliver more parcels, more often.
“This is a very significant day in the modernisation of Australia Post and we welcome the new regulations for letter delivery,” says Australia Post Chief Executive Officer and Managing Director Paul Graham.
“The new regulations will enable Australia Post to focus on what Australians want most; flexible and more reliable parcel deliveries with enhanced tracking technology and more delivery options.
“Households now receive about two letters per week, and we expect this to halve in the next five years. By contrast, Australians spend about $64 billion a year shopping online and want reliable parcel deliveries. Australia Post is the vital e-commerce link between those digital stores and the front door of millions of homes.”
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