In the field of enterprise mobility solutions, Zebra products are setting the standard. Glenn Sheppard from consultancy Skywire explains why its rugged devices should be the benchmark for the industry, particularly when upgrading technology suites.
In the landscape of enterprise mobility, Zebra Technologies emerges the gold standard due to its innovative solutions and robust product offerings. According to Glenn Sheppard, a senior consultant at Skywire, while Zebra has done a good job in capturing the tier one market, tier two organisations aren’t as familiar with Zebra’s potential as they ought to be.
“Zebra has captured most of the tier one organisations, but there’s a vibrant battle for the tier two market,” Glenn explains. He says organisations should be benchmarking against Zebra to understand the potential enhancements in productivity and efficiency that any technology offering can provide. Although he thinks alternatives will be found wanting.
One of Zebra’s significant advantages is its ability to adapt to different operational needs with its range of devices. Glenn points out, “Unlike some rugged devices that come with a fixed keyboard, Zebra devices allow you to change the keyboards, which can significantly speed up data entry depending on your environment.” This flexibility enhances productivity by tailoring the device functionality to specific user requirements.
Moreover, Zebra’s integration of cameras into their devices simplifies processes that traditionally required multiple gadgets.
“Why use a mobile phone to capture images of damaged goods when you can do it all on one device?” Glenn asks. This integration streamlines operations and reduces the complexity of handling multiple devices, thus speeding up logistics processes.
Glenn also points to the ergonomic advantages of Zebra’s wearable technology. “With wearable devices, the hands are free, which increases the speed of picking operations significantly,” he notes. This feature is particularly beneficial in logistics environments where efficiency and speed are paramount.
Skywire’s consultancy role extends beyond just supplying devices; they conduct comprehensive assessments of their clients’ current technology and operational methods.
“We walk through your warehouse, assess your current technology, and then recommend devices suited to your specific picking profiles and operational needs,” Glenn explains.
This hands-on approach ensures that organisations are equipped with the most effective tools for their specific conditions. But when conducting such assessments, Glenn says time and again they come back to Zebra and its comprehensive product offering.
Zebra’s comprehensive product range means organisations don’t need to look beyond the Zebra portfolio to meet all their mobility needs.
“From mobile computing and barcode scanning to laser printers, Zebra provides a complete solution,” says Glenn. This simplifies procurement and system compatibility, as all components are designed to work seamlessly together.
The software solutions offered by Zebra are also a critical component of their value proposition. Glenn emphasises the ease of integrating and managing Zebra devices, thanks to their extensive suite of applications and utilities.
“Zebra’s software stack makes device configuration and management straightforward, enhancing the overall user experience,” he asserts.
Service and support are where Zebra truly differentiates itself. Glenn highlights the advantage of Zebra’s in-country repair services and comprehensive service contracts, which cover everything from routine maintenance to OS updates.
“This gives our customers peace of mind and significantly reduces the total cost of ownership,” Glenn remarks.
Glenn also addresses the importance of security, a crucial consideration in today’s technology landscape. “With regular updates and patches, Zebra ensures that all devices are secure against emerging threats,” he notes, underlining the proactive measures taken to safeguard client operations.
When looking at the mid-market, Glenn recognises the budget constraints and operational challenges these organisations face.
He stresses that the return on investment (ROI) with Zebra technology is substantial compared to consumer-grade devices or even competitors within the rugged device market. “Zebra devices are built to last and are supported throughout their lifecycle, providing unparalleled value,” he explains.
As for Skywire’s own value proposition, Glenn points to their extensive experience and deep industry relationships.
“Having been in the mobility space since 1995, we bring a wealth of knowledge and a proven track record to the table,” he says. This expertise allows Skywire to serve as a trusted advisor and an extension of their clients’ IT teams, especially valuable in mid-tier companies with limited in-house IT resources.
Glenn adds, “Our strategy is not only about providing devices; it’s about understanding the specific needs of each customer and tailoring our technology solutions accordingly.” This customised approach is evident in how they handle various industrial environments.
“For those in heavy industrial settings, we offer devices with larger keys for users wearing gloves, whereas in environments where devices are used for prolonged periods, we provide lighter devices that are easier to handle,” he says.
Reflecting on the broader impact of these technologies, Glenn says, “It’s about making every interaction with technology as seamless and productive as possible.
Whether it’s integrating communication software into mobile devices to improve in-warehouse communication or transitioning traditional paper-based processes like forklift inspections to digital, our solutions are about enhancing efficiency across all fronts.”
The Skywire-Zebra partnership not only equips organisations with cutting-edge technology but also provides the expertise and support to maximise the benefits of these tools.
As enterprise mobility continues to evolve, Zebra’s innovative solutions and Skywire’s expert consultancy are guiding businesses towards more efficient, productive, and secure operations.
For more information on Skywire, click here.