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Australia Post boosts digital transformation with Microsoft

Australia Post and Microsoft renew agreement to boost digital transformation | Image: Australia Post

Australia Post and Microsoft have renewed their three-year partnership to continue to build on Australia Post’s investments in cybersecurity and workforce connectivity.

The renewal of this contract enables Australia Post to progress with the build-out of new cloud capability via Microsoft’s Azure hosting platform. Initially, this will provide additional secure remote access functionality for team members working from home, along with key tech service providers.

“Australia Post is always looking to strengthen its defences against the evolving landscape of AI-driven technologies and security threats,” says Michael McNamara, Executive General Manager, Enterprise Services.

“We are an essential service with thousands of Posties delivering across the country, Australia’s largest retail network with more Post Offices nationally than the major supermarkets combined, and a growing network of parcel facilities powering e-commerce.

“The need for them to be connected – and for secure information flow – is a priority. We are focused on partnering with leading technology companies worldwide that can bring the best engineering capability and talent, and this renewal underscores our commitment to innovation and security.”

This development also reflects upon Australia Post’s Post26 strategy as the business continues to simplify and modernise its operations.

“Microsoft is proud to continue our partnership with Australia Post,”says Jo Dooley, General Manager of Enterprise Commercial at Microsoft Australia and New Zealand.

“Together, we’re not only bolstering defences against the latest security threats but also empowering Australia Post to fulfil its mission of connecting people more securely and efficiently. This collaboration is pivotal in transforming how it manages and protects customer data in the age of AI, ensuring every interaction is safe and trusted.”

As part of its broader modernisation plan, Australia Post earlier this year announced a new multi-year agreement with Salesforce. Digitisation, automation and simplification of products and services are key to Australia Post’s strategic priority to deliver a market-leading digital experience for customers.

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