After being named a Leader in the 2024 Gartner® Magic Quadrant™ for Warehouse Management Systems for the sixth consecutive year, Körber remains focused on shaping its software to meet developing challenges in the supply chain.
Today’s supply chain landscape is rife with challenges – port disruptions, global conflicts, land restrictions, and economic constraints limiting capital availability all drive the need for digital efficiency.
These common challenges are amplified by the labour shortage problem in Australia, where fewer young people are joining the industry, and more employees are exiting jobs.
To navigate these challenges and build resilient supply chains, organisations around the world have relied on business intelligence – combining software excellence with technical know-how.
Speaking of Körber’s vision for this year and beyond, Sean Elliott, CTO Software, Körber Business Area Supply Chain, explained that customers are at the heart of the company’s work to enhance workforce efficiency and resilience.
A result of Körber’s commitment to its customers is the recent accolade of six straight years named Leader in the Gartner Magic Quadrant for Warehouse Management Systems. Körber was also acknowledged in the 2023 Gartner Peer Insights Voice of the Customer for Warehouse Management Systems.
The ‘Voice of the Customer’ report, which aggregates user reviews into actionable insights, highlighted Körber with an overall rating of 4.6 out of 5 based on 41 reviews, with 95 per cent of reviewers willing to recommend Körber as of 31 August 2023. Placed in the upper-right corner of the “Voice of the Customer” grid, Körber was recognised as a Gartner Peer Insights Customers’ Choice.
As companies scramble to meet rising consumer expectations, effective supply chain technology is of vital importance. Körber’s WMS solutions make it possible to meet customer expectations regardless of the size of the organisation, catering to the unique needs of small businesses, global enterprises and third-party logistics providers.
“More than 70 per cent of companies state that their supply chain complexity has grown over the past year and more than 80 per cent now recognise the supply chain is mission critical,” says Sean.
“We view our placement as a Leader in the Gartner Magic Quadrant for Warehouse Management Systems as another milestone in our journey to enable companies to build and future-proof agile, efficient and resilient supply chains.”
Körber’s recent project with Officeworks to modernise its supply chain operations by harnessing WMS and Autonomous Mobile Robots (AMR) technology exemplifies why Körber is consistently recognised as an industry leader.
Last year, Officeworks continued its partnership with Körber to increase the speed of stock delivery to customers and stores, as well as improve availability and inventory management of tens of thousands of products through a new 15,000 sqm site in Perth, Western Australia.
The new Customer Fulfilment Centre (CFC) is the most sophisticated of the national network and is the equivalent size of more than eight AFL fields, or 12 Olympic swimming pools.
Officeworks is using Körber’s WMS integrated system with 90 autonomous solar-powered Geek+ mobile robots, directly controlled from Körber’s cloud platform. The centre will reach its capacity of 150 robots by 2025 with Körber’s Robot-as-a-service (RaaS) enabling the CFC to scale efficiently during peak periods.
“The recognition as a Leader in the Gartner Magic Quadrant is excellent, but what matters to us is the recognition from our customers – the reason we exist is because of our customers,” explains Sean.
“We are growing our own business so we can help to grow theirs. A partnership approach is important for large-scale projects, where there will always be challenges along the way, but both sides are determined to find the sweet spot – the solution which works for their unique business needs.”
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