Federal Express Corporation announced the launch of its FedEx Surround, an intelligent solution for monitoring and intervention designed to elevate logistics and supply chain management by enhancing control and visibility of shipments for customers.
This solution is currently available for customers in Singapore, and Hong Kong SAR, and will soon be rolled out to additional APAC markets including China, Japan, Malaysia, Australia, Korea, and Taiwan.
The FedEx Surround monitoring and intervention tools integrate with the company’s existing transportation network, enhancing its suite of shipping and tracking solutions.
With three levels of service for customers to choose from comprising Select, Preferred and Premium, the tools support a range of industries including healthcare, aerospace, and high-tech, providing updates and interventions that ensure the integrity and timely delivery of sensitive shipments.
With the FedEx Surround monitoring and intervention suite, FedEx provides three features to its customers:
- Flexibility and control – Surround dashboard provides near real-time global visibility and predictive analytics using AI and SenseAware ID.
- Special handling code enhances operational capability, enabling prioritised boarding and handling, cold chain support and in- and out-of-network intervention.
- Peace of Mind – 24×7 support ensures proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customised reporting for customers.
“The tools are not just about tracking; it’s about smartly intervening in real-time to ensure that shipments are not only monitored but also actively managed to mitigate risk.,” says Kawal Preet, president, Asia Pacific, FedEx.
This product utilises advanced sensor technology including SenseAware ID with near real-time data analytics to provide continuous monitoring and proactive interventions for shipments worldwide.
SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx network.
Packages equipped with the SenseAware ID sensor are tracked hundreds of times versus dozens of times compared to traditional package scanning protocols.
FedEx uses AI and machine learning technologies within the FedEx Surround system. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to make informed decisions.
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