Business owner, Vishav Bhattewad, shares insights into how Amazon’s Delivery Service Partner program has empowered him to build a successful delivery business.
Vishav Bhattewad, Director of Infinity Red Services, has been working in logistics in Brisbane for 14 years, but he has always wanted to run his own business.
When he saw Amazon’s Delivery Service Partner (DSP) program was expanding to Australia earlier this year, he jumped at the chance to start a business with Amazon’s support.
He knew he had the skills, drive, and experience to be a great business owner.
The program is available to aspiring entrepreneurs, providing a platform for building successful delivery businesses. It was launched in Sydney, Melbourne, and Brisbane in earlier this year.
With Amazon’s support, business owners can leverage its 25 years’ worth of experience in logistics.
The program offers a unique opportunity for owners to take charge of their own fleet, employ local drivers, and benefit from Amazon’s infrastructure.
Providing a strong support system
Vishav explains how the program is different from other ventures.
“In other logistics businesses, you often find that the primary company you work with is not as engaged,” says Vishav.
“The Amazon DSP program is different because you have a dedicated team working closely with you daily.”
This involvement is one of the key features that sets the program apart. For aspiring owners, this level of engagement and support is invaluable, ensuring they aren’t navigating the challenges alone.
Vishav notes that this strong support system has been crucial for his success, especially as the program expanded in a country like Australia, where the land size and complex transport infrastructure present unique challenges.
“Australia’s size is huge, and our transport connections are not simple, especially when it comes to interstate deliveries,” he adds.
“But Amazon has put together a solid support system that’s allowed us to upscale quickly.”
The journey to joining the DSP Program
For Vishav, the journey to joining the program has been rooted in his passion for logistics. Vishav, who comes from a family involved in transportation, says that logistics has always been part of his life.
“My grandfather was a transporter, and my father was too,” says Vishav. “I’ve been in logistics for nearly 14 years, and I’m always looking for new and improved opportunities in this space.
“The DSP program was one of those opportunities I couldn’t pass up.”
Vishav’s journey into the program began overseas, during a trip to India.
“While I was on holiday in India, I needed to get certain books, and they were delivered through the Amazon DSP program.
“I was amazed by how efficient the system was, especially in a tough demographic like India, where navigation can be tricky. From there, I started researching the program, and when I found out it was launching in Australia, I was ready to apply.”
The importance of management
Success in the program requires more than just an interest in logistics; it involves managing workflow, teams, and expectations.
Vishav stresses the importance of this skillset for anyone considering joining the program.
“In logistics, being involved includes both operating from an office and managing matters from the backend, and being on your feet, undertaking tasks.”
Managing people and building a strong team
Vishav says a key skill for succeeding in the program is the ability to manage people effectively. Building a solid team culture is essential to keeping the operation running smoothly.
Vishav highlights that when you have a happy and motivated team, the business thrives.
“If your team is happy to show up every day and give their best, then you know things are working,” he says.
The program empowers Delivery Service Partners to hire and manage their own delivery drivers, offering permanent employment opportunities for dozens of local workers.
This not only helps the business grow, but also contributes to the community by providing jobs and a stable work environment.
While the program offers an exciting opportunity, it requires a fresh approach, particularly for those with prior experience in logistics.
The program’s structure and operations differ from traditional logistics businesses, so DSPs should be be adaptable and open to learning.
Amazon provides the necessary tools and resources to help DSP operators navigate the learning curve, ensuring they can grow their business with confidence.
As the program continues to grow in Australia, entrepreneurs like Vishav are excited about the future.
What helps is that the program gives access to sophisticated delivery technology, which offers a unique opportunity for those looking to build a successful delivery business.
For aspiring DSPs, the message is clear: success comes with dedication, adaptability, and the right mindset. For more information and to apply, visit here
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