Jungheinrich has partnered with Toll Group to deliver a warehouse solution tailored to the specific needs of Toll’s new healthcare facility within Melbourne’s Airport Business Park.
Jungheinrich has collaborated with Toll Group to provide a customised warehouse solution for Toll’s new 10,000 sqm healthcare facility at Melbourne’s Airport Business Park.
This facility has been designed to support the influenza vaccine production for anchor client CSL Seqirus, who are conveniently located next door. Using cell-based technology, the CSL facility will be one of the only manufacturing sites of it’s kind in the Southern Hemisphere. Jungheinrich’s expertise in providing one-stop-shop warehousing solutions has helped deliver a high-performance facility that supports Toll’s current operations.
Meeting specific healthcare logistics requirements
Jungheinrich, a specialist in warehouse and automation solutions, took on the challenge of designing a layout suited to Toll’s complex logistical needs.
Loretta Gilbert, Operations Manager at Toll Healthcare, explains the importance of the new facility.
“Our new warehouse at Tullamarine’s Melbourne Airport Business Park is another significant milestone in our commitment to providing comprehensive logistics solutions for the healthcare sector,” she said.
“This facility exemplifies our dedication to delivering high-quality, tailored supply chain solutions to meet the evolving needs of our customers.”
Toll’s new facility needed to accommodate a range of healthcare products with diverse storage and handling requirements, while also meeting stringent safety and regulatory standards.
To address these needs, Jungheinrich provided a racking solution that includes narrow aisle and selective pallet racking, enabling Toll to maximise storage density and optimise material flow within the warehouse.
Ankur Walia, Jungheinrich’s National Sales Manager of Warehouse Equipment and Automation explained its approach.
“When customers like Toll come to us, we gather insights into their business operations and supply chain challenges,” he said.
“Often, they come with only a general sense of what they need. We leverage our expertise to design a tailored solution for them.
“By understanding Toll’s product profile, storage capacity, and throughput requirements, we can provide the ideal solution, factoring in both immediate needs and future scalability, especially in their 3PL environment.”
The racking is robust and flexible, enabling Toll to adapt to potential changes in product mix and volume – a common challenge in third-party logistics (3PL) environments.
The facility also incorporates fire baffle systems to meet recommended safety standards for storing healthcare products, including those with chemical components.
A Flexible, Phased Approach to Delivery
For Toll, Jungheinrich’s adaptability was a key factor in their decision.
“Working with Jungheinrich within our warehouse spaces provides us with the confidence to continue to innovate, customise, and tailor solutions,”
says Loretta.
“This partnership allows us to understand each other more deeply, which in turn creates efficiencies from planning through to execution.”
The healthcare sector demands rapid adjustments to product handling and storage needs, so the warehouse design and delivery required an unusually flexible approach.
Toll requested a phased handover, allowing sections of the warehouse to become operational as they were completed.
While this added cost and logistical complexity, Jungheinrich recognised the importance of meeting Toll’s operational timeline.
“Toll is an important client for us, and we are willing to go the extra mile to accommodate their needs,”
said Ankur.
“This meant delivering parts of the project in stages, even as additional changes came in. Although it cost
us more, we ensured that Toll
received the flexibility they needed for both their business and their customers’ success.”
Overcoming Supply Chain Challenges with Local Stock
Like many industries, warehouse solutions have faced supply chain disruptions, and this project was no exception. Freight delays and shipment hold-ups threatened to delay project milestones.
However, Jungheinrich utilised local stock to bridge the gap, ensuring that the project timeline stayed on track.
This quick response allowed Toll to continue its operations without compromising the facility’s functionality.
A Trusted Partner
Jungheinrich’s one-stop-shop approach was critical to streamlining the project.
“As we continue to grow and expand our footprint, partnerships like the one with Jungheinrich allow us to deliver the high standards our customers demand and help us stay at the forefront of innovation and sustainability in healthcare
logistics,” says Loretta.
Their expert project management ensured smooth delivery of the project, overcoming challenges, exceeding expectations, and ultimately building trust with the customer, so that Toll could be able to focus on other priorities during the project.
This integrated approach allowed Jungheinrich to manage all aspects of the installation, ensuring smooth internal communication and reducing the potential for delays and errors.
Jungheinrich’s global presence and reputation were key factors in building Toll’s confidence in the partnership.
Operating in 42 countries and managing about $9 billion AUD in revenue, Jungheinrich brings decades of expertise to each project.
Its ability to handle both global standards and local needs – ensuring compliance with Australian safety standards – helped Toll make its decision on who to engage for the project.
Future Collaborations on the Horizon
This project marks the beginning of a long-term relationship between Jungheinrich and Toll.
With additional projects potentially in the pipeline, both companies are exploring further ways to collaborate and innovate in warehousing and logistics solutions.
As healthcare and other industries increasingly require custom solutions, Jungheinrich’s experience in creating adaptive, future-proof designs positions it as a valuable partner in the sector.
For Toll, this new Melbourne facility not only represents an investment in logistics but also demonstrates a commitment to high standards in healthcare supply chain management.
“We’re at the start of an ambitious and exciting growth trajectory, and the Tullamarine facility is a milestone on that journey,” says Loretta.
“As we tailor and customise requirements for our customers, this partnership with Jungheinrich gives us the confidence to deliver outcomes anytime, anywhere.”
The warehouse is expected to achieve a five-star Green Star rating, Melbourne Airport’s first, underscoring Toll’s dedication to sustainability.
Through this collaboration, Toll and Jungheinrich have created a model facility that sets a high bar for flexibility, efficiency, and customer-oriented solutions in Australia’s healthcare logistics landscape.
For more information, visit Jungheinrich Australia.