Jungheinrich customer service aims to set the industry benchmark, focusing on maximising uptime. Understanding that downtime could significantly disrupt daily operations, Jungheinrich aims to keep it to an absolute minimum.
By proactively monitoring the lifecycle of each truck in partnership with the customers, Jungheinrich ensures that its fleets operate reliably and efficiently, setting them apart from competitors with this customer-focused approach.
With a large team of technicians, six branches across Australia, and a partner network, Jungheinrich can respond quickly to customer needs. This extensive coverage allows it to support operations in key locations, ensuring immediate assistance when and where it’s needed. For customers with large equipment footprints, it also offers dedicated on-site support, providing hands-on maintenance, fast solutions, and tailor-made spare parts solutions to ensure equipment operates at peak performance and thus minimises downtime.
Jungheinrich offers inspection as a service, ensuring that all trucks meet Australian safety and performance standards. Regular and thorough inspections allow them to identify wear and tear early, preventing unexpected breakdowns and maximising the lifetime of each forklift. This approach improves operational safety, performance and efficiency.
Jungheinrich’s premium Full Service product covers all unexpected repair and maintenance needs. This comprehensive solution guarantees predictable costs throughout the truck’s life cycle, allowing for better budgeting and minimising unforeseen expenses. By planning maintenance and repairs over the lifecycle of the equipment, companies can focus on their core business while we ensure their fleets remain the most efficient during the operation.
Jungheinrich service team is dedicated to providing excellent service tailored to each customer’s individual needs. Whether managing a single forklift or a large fleet, they combine technical expertise with sustainable solutions to ensure optimum performance.
By partnering with Jungheinrich, customers benefit from a robust support system that includes lifecycle monitoring, on-site services, inspection programmes and extensive technician coverage at Australia’s most critical operating sites. This ensures that world-class products are always maintained to the highest standards, maximising uptime and efficiency.
Jungheinrich offers proactive service, rapid response, and reliable support to ensure maximum equipment uptime. With a nationwide service network, a large team of technicians, and comprehensive solutions, Jungheinrich is the trusted partner for minimising downtime and driving operational excellence. Availability is more than a priority – it’s a promise.
For more information, visit Jungheinrich Australia.