FedEx Corp. has released its first-ever Future of Logistics Intelligence Report, highlighting the growing need for supply chain leaders to move beyond shipment visibility and use data to drive faster decision-making.
Announced on 10 February 2026, the 2026 report finds that 97 per cent of leaders believe visibility alone is no longer enough to stay competitive, with organisations increasingly focused on turning logistics data into actionable insights supported by analytics and AI.
According to FedEx, while most organisations have achieved end-to-end shipment visibility, fewer have the capability to translate that data into meaningful actions that can prevent disruptions and improve service performance.
Jason Brenner, senior vice president, digital portfolio at FedEx, says the report shows a clear divide between companies that can monitor supply chains and those that can respond quickly enough to maintain customer expectations.
“Many organisations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most,” Brenner says.
The report found that 59 per cent of organisations use logistics data proactively to predict and prevent issues, while 25 per cent use it reactively and 11 per cent use it primarily for visibility into current issues. Only 18 per cent of respondents say their teams are always able to intervene when shipments are delayed.
FedEx also notes that consumer expectations for reliability, transparency and proactive communication are increasing. Decision-makers surveyed identified reliable delivery windows (36 per cent) and end-to-end shipment tracking (34 per cent) as key customer priorities.
Delivery delays continue to drive operational impacts, with organisations reporting higher costs to serve (53 per cent), increased strain on service teams (47 per cent) and more customer complaints (46 per cent).
The report also found that only 43 per cent of leaders strongly agree their logistics systems are future-proof, meaning they can adapt to changing customer expectations, compliance requirements and market conditions.
FedEx says connected systems and AI-powered insights will be critical to improving resilience and future readiness across supply chains.
