Aussie consumers want after-hours delivery as part of online shopping package

A survey of 1,009 Australian consumers who shop online has revealed a demand for better delivery services.
CouriersPlease (CP) – a parcel delivery service – carried out the survey which included online shoppers who had made at least three purchases online in the last 6 months. The results indicated that more than 50 per cent of participants wanted after-hours delivery.
Specifically, 60 per cent of respondents wanted weekend parcel delivery services and 52 per cent wanted after-hours delivery of their online shopping purchases.
An additional survey of 193 online sellers found similar results. Also conducted by CP, this survey found that 67 per cent would choose same-day delivery services and weekend parcel delivery services for their customers whenever possible.
The findings also indicate that both online retailers and shoppers would like to see more parcel collection and drop off points for customers to collect and return their online orders (39 per cent and 38 per cent respectively).
CP CEO Mark McGinley, said: “Online shoppers live busy lives and often can’t or simply don’t want to wait around for their package to arrive. Our solution to this problem was to develop an extensive network of free and secure, drop-off and collection points. With over 1,000 POPShop retail outlets nationwide, shoppers can pick up their package at a nearby location, and at time that best suits them – including weekends and after-hours.”
“In continuing to offer more flexibility to our customers, CP is working to implement new services this year to improve the delivery process for our online retailer customers and their shoppers. These new technologies will provide consumers with greater visibility over the parcel delivery journey and streamline the overall customer experience.”
 

Fastway Couriers celebrates 25 years in Australia

Delivery network Fastway Couriers has celebrated reaching 25 years of operation in Australia. The milestone was recognised at the company’s annual convention, held this year in Uluru, Northern Territory.
“Fastway Couriers is delighted to be celebrating its 25-year anniversary in Australia, and what better place to celebrate than Australia’s iconic Uluru?” said Peter Lipinski, CEO, Fastway Couriers Australia. “Our annual conference is a time to reflect on the success of the past year, and this year we are so pleased to be celebrating a successful 25 years of distribution here in Australia.”
Fastway Couriers was established in New Zealand in 1983, launched in Australia in 1993, and was named Australia’s fastest growing private company in 1998 by BRW Magazine. The company now has over 800 franchisees now across Australia, of a total over 1,500, and and was purchased by international courier and logistics company Aramex in January 2016.
“The transport and delivery industry has changed dramatically over the past 25 years,” said Lipinski. “The first Fastway van in Australia distributed in a world pre-smartphone technology and internet, in a market made up predominately of business-to-business customers.
“The rise of online shopping in the past five years has completely transformed our industry. The rapidly growing appetite of Australian consumers for online shopping and the expectation of round-the-clock convenience has underpinned the development of a number of innovative new technologies to help future proof our business and franchisees and delight every customer at the door.”
 
 

A delivery first for Australian bricks-and-mortar retailer

Australian fashion retailer Cue has introduced a three-hour delivery option for online shoppers and its ‘store-to-door’ customers.
“We are so excited to be the first Australian bricks-and-mortar fashion retailer in the country to offer free three-hour delivery!” the company said in a statement.
Shane Lenton, Chief Information Officer, Cue, said that the retailer is proud to embrace delivery innovations that enhance the customer’s experience.
Online retailer The Iconic already offers three hour delivery, though Australian Financial Review’s Yolanda Redrup notes that Cue’s delivery reach is broader, excluding only the New South Wales central coast, Wollongong, the Northern Territory and the Queensland regional town of Toowoomba.
Melbourne based start-up Passel is also working with retailers to help them offer three-hour delivery through a crowdsourced courier model.

Fastway Couriers raising funds to fight domestic violence

Delivery network Fastway Couriers is raising funds for White Ribbon Australia, a charity dedicated to preventing violence against women. The charity holds an annual fundraising day – White Ribbon Day, which will be supported by Fastway Couriers Sydney this year though a White Ribbon Day BBQ, to be held at the Sydney depot on Friday, 24 November.
Both the human and canine White Ribbon Australia ambassadors, Tex O’Grady and Bundy, will be travelling from Grafton, New South Wales, to attend the event and O’Grady will speak to couriers about the importance of speaking up to raise awareness of violence against women.
David Ciantar, General Manager, Fastway Couriers, said the depot is very pleased to be supporting White Ribbon Australia.
“Fastway Couriers is committed to making a difference in the community and we’re so proud to be supporting White Ribbon Day this year,” said Ciantar. “With one in three women having experienced physical and/or sexual violence perpetrated by someone known to them, it’s a very serious issue facing our society. The work of White Ribbon Australia is so vital in not only supporting those impacted by domestic violence but also in preventing it from happening in the future.”
Fastway Courier Franchisee of West Ryde Sydney, Adrian Argeseanu, was reportedly instrumental in driving the fundraising for the event.
“White Ribbon Day is such an important cause to support,” said Argeseanu. “White Ribbon Australia provided my wife with amazing support during some very difficult times and our family is very grateful for this. We thank the other couriers and staff here in Sydney who are helping support this incredible cause with us this year.”

CouriersPlease appoints National eCommerce Manager

Parcel delivery company CouriersPlease’s new National eCommerce Manager, Jessica Ip, has been tasked with driving the strategy and innovation of the business’s e-commerce services to “enhance the customer experience and position the business at the forefront of online retail delivery,” the company explained in a statement.
“Jessica’s mantle will be the design and implementation of a suite of innovative e-commerce solutions to make last-mile delivery as hassle-free, flexible and convenient for the customer.”
Ip spent seven years at Qantas Freight, where she in worked in technology consultancy, improving business performance and global key account management and e-business. Most recently, she was Courier Product Manager at Rohlig Australia.
“To take the helm of CouriersPlease’s e-commerce management, at what is such a pivotal time for the logistics, supply chain and retail industries, is a great opportunity,” said Ip. “With the growing demand for online shopping and competition from major global players, our focus is on enhancing the customer experience right from the time an order is made to the final moment when the parcel is delivered.
“To meet customer expectations, we will continue to innovate and implement technology solutions such as CouriersPlease’s flexible Delivery Choices, on-demand notifications giving customers the choice to redirect their parcel to our network of parcel lockers and retail outlets, leave the delivery without a signature, or with a neighbour close by if they won’t be home to receive their order.”
Mark McGinley, CEO, CouriersPlease, added, “Jessica’s experience implementing strategic business technology innovations will be a great asset for CouriersPlease, as we work to develop more solutions to help ease the delivery experience for our customers and online retailer partners. She will be key in continuing to roll out our network of POPPoints in retail outlets around the country, and implementing our flexible Delivery Choices.”
Jessica joins a senior leadership team made up of 80 per cent women.

Sendle named Best Courier

ProductReview.com.au has announced the products and services that have taken the crown in its 2017 ProductReview.com.au Awards.
ProductReview.com.au attracts an average of 35,000 reviews each month, which help more than 4.5 million monthly visitors make better buying decisions, according to the company.
Australian delivery start-up Sendle won the Best Courier award.
James Chin Moody, CEO and Co-founder of Sendle, said, “We created Sendle to make parcel delivery simple, reliable and affordable for the tens of thousands of small business across Australia.
“Our goal is to help them compete in the digital age with carbon neutral, door-to-door delivery and low, national flat rates that are on average 40 per cent cheaper than traditional post.”
“2017 has shaped up to be the biggest year to date for the Sendle team. We’re growing 20 per cent month-on-month, and have secured a string of partnerships with major e-commerce players including eBay, Shopify, Hard to Find, StarShipIt, and ShipStation.
“It’s an honour to be so highly rated by our customers and we will continue to do everything we can to level the playing field for small business.”

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