Matthew Ballentine, Geotab Regional Manager ANZ, tells MHD how the company is now one of the largest telematics outfits in the world and has become the first to surpass two million connected vehicles built on a single, open platform.
Woolworths has introduced a new tool that uses real-time data to show the length of the queue to enter its stores due to COVID-19 restrictions.
Online grocery shopping the next big battleground for supermarket giants. New data has revealed Australians spent $94.6 billion in supermarkets in the year to March 2020, with Woolworths and Coles Group capitalising on 67.5 per cent of that total.
Australia Post has promoted its General Manager Technology, Parcel and E-commerce Services to Chief Information Officer as the group is partway through its network transformation to span across 4000 sites nationally. Read more
Coles has partnered with a leading data platform to provide suppliers with an unprecedented level of insight into customer needs, utilising data from more than 2,500 stores. Read more
As commerce, in general, has become more competitive and advances in technology continue at breakneck speed, an efficient supply chain is crucial for the survival and success of your business.
With Industry 4.0, the suite of new technologies such as artificial intelligence, robotics, sensor technology and data analytics are transforming how businesses operate with their trading partners and consumers. Australian businesses can make their supply chains more efficient by reducing costs and boosting their competitiveness. Many of these technologies are underpinned by GS1 standards, the most widely used supply chain standards in the world.
While most companies are aware that ‘supply chain improvements’ are needed to drive efficiencies across the whole of their business operation, managers and business owners often don’t have enough expertise to start implementing practical steps.
GS1 Australia’s extensive Network of Solution Providers is available to help member businesses implement GS1 standards quickly and accurately, from barcode labelling through to data warehousing.
“GS1 partners have expertise in helping companies improve visibility across their supply chain as implementing traceability and anti-counterfeit measures is a key challenge facing manufacturers and their suppliers.”
One-stop supply chain solutions provider network
Introduced more than ten years ago, GS1 created the Alliance Partner program to connect business members with solution providers that have a thorough knowledge of the GS1 system and to share its vision of delivering tangible supply chain benefits for its members.
Today, around 20,000 business members from more than 20 industry sectors can take advantage of the pool of knowledge and expertise within the Alliance Partner community. All partners in the network are trained in GS1 standards and implementation across a range of industry sectors including retail (apparel, general merchandise and food & beverage), healthcare, freight and logistics, and rail.
The GS1 community offers businesses a complete suite of products and solutions to help them build efficient and effective supply chains, from barcoding of products (printers and labels), software like Electronic Data Interchange (EDI) messaging for purchase orders and invoices and Enterprise Resource Planning for procurement of goods, through to data warehousing and warehouse management systems (WMS).
Some further benefits that the GS1 Alliance Partner community can bring to a business include:
- Value-added tools and resources to complement and enhance the GS1 system.
- Access to the latest information on supply chain products and services, some of which is global by nature.
- Ongoing support to help businesses continue to innovate and extend their supply chain efficiencies.
Additionally, GS1 partners have expertise in helping companies improve visibility across their supply chain as implementing traceability and anti-counterfeit measures is a key challenge facing manufacturers and their suppliers.
Finding a solution provider
Businesses have many opportunities to connect with the Alliance Partner community and find the right solution provider for their needs. To help businesses readily find GS1 partners, the Solution Providers Directory is available at www.gs1au.org/what-we-do/solution-providers/find-a-solution-provider. Visitors can search for a provider and contact them directly by submitting the short request form. From the directory you can view a description of the solutions offered by each of the Alliance Partners, together with their contact details and a link to the company website.
Business members can also meet face-to-face with many of the Alliance Partners exhibiting at events and training sessions hosted by GS1 Australia across the country. One of the key networking opportunities for businesses to connect with the Alliance Partner community is at GS1’s premier conference, NEXUS, which is held every two years and brings together supply chain leaders from industry, government trade associations and the GS1 business member community. Additionally, the popular one-day Barcode Basics for Your Business is held regularly and is available for GS1 business members and non-members.
With the pace of change in business showing no signs of slowing, connecting and consulting with a GS1 Alliance Partner can help improve your business efficiency, profitability, safety and security.
For more information about GS1 Solution Providers or if you’re interested in becoming an Alliance Partner, email firstname.lastname@example.org or visit https://www.gs1au.org/what-we-do/solution-providers/.
If the vision of Industry 4.0 is to be realised, enterprises must step further into the realms of digitalisation. A critical element of this evolution is the move from traditional supply chains towards a connected, smart and highly efficient supply chain ecosystem. I4.0 is bringing down walls. Read more
The modern global supply chain is defined by scale: billions of transactions and terabytes of data across multiple systems, with businesses generating more every moment. Traditional supply chain management (SCM) practices are quickly being outmatched by the ceaseless onslaught of information and artificial intelligence. Read more
Retailers who move quickly to invest in next-generation customer service technology are more likely to lead the battle for sales in a tightening economic environment, according to two of Australia’s most innovative online retailers.
The insights come as the search for Australia’s favourite online retailer kicks off, with the Australia Post ORIAS People’s Choice Award providing online retailers with a platform to elevate their brand, gain industry recognition, build trust, and grow customer loyalty.
One of last year’s winners Koh, credited the updating of its customer service software – ahead of many of its competitors – with helping it double revenue over the past 12 months.
Founder Adam Lindsay, who recently launched the eco-friendly cleaning products company into the UK, said the focus was on giving both existing and new customers what they want.
“If you don’t service existing customers properly, you’ll have to deal with a leaky bucket – and therefore spend more time and money on acquiring new customers,” Mr Lindsay said.
Kogan.com, which took out the 2018 Award for best large online retailer, reiterated its commitment to embracing data-driven insights to improve its customer service capability.
Director of customer care Daniel Beahan said Kogan.com considered itself a statistics business masquerading as an e-commerce company.
“Data is key to unlocking our customer expectations and it is our mission to understand the wants and needs of our customers better than any other online retailer,” Mr Beahan said.
“Company growth relies on us delighting our active customer base time and time again, and our mission remains to make the most in-demand products and services more affordable for all Australians.”
Last year’s winners highlighted a customer-first focus, an ability to change and be nimble, the importance of personalisation to create a tailored customer service experience, the continued embrace of social media platforms like Facebook and Instagram to drive awareness and advocacy, and the harnessing of data and analytics as all being key to online retailers.
The launch coincides with an Australia Post report that found the number of purchases online has grown by more than 20 per cent for the year, with online shopping now making up 9 per cent share of traditional retail spend in 2018.
Australia Post general manager of enterprise Andrew Chamberlain said Koh and Kogan.com exemplified e-commerce-savvy businesses that embraced innovation to enhance online experience, ultimately driving customer loyalty and sales.
“In considering potential winners of the Australia Post ORIAS People’s Choice Award, one of the key things consumers look at is a personalised experience that supports ease of purchase – an area in which both Koh and Kogan.com are excelling,” Mr Chamberlain said.
Registrations for the Australia Post ORIAS People’s Choice Award for 2019 are open now, with applications to close 31 May. Voting takes place from 1 May-31 May.
CSIRO’s Data61 has announced the opening of its new Robotics Innovation Centre in Queensland, a purpose-built research facility for robotics and autonomous systems, an industry set to be worth $23 billion by 2025.
CSIRO’s Data61 is one of the global leaders in the field, with capabilities ranging from legged robots and 3D mapping through to unmanned aerial vehicles (UAVs) and unmanned ground vehicles (UGVs).
Fred Pauling, Robotics and Autonomous Systems group leader at CSIRO’s Data61 said the 600-square-metre facility would enhance the group’s world-class research capabilities.
“The new centre expands our research infrastructure to develop highly autonomous robotics systems that can interact safely and seamlessly with humans and other dynamic agents, in challenging indoor and outdoor environments,” Fred said.
“Our robots are already being used to safely inspect and create 3D maps of underground mines, monitor biodiversity in the Amazon Rainforest and navigate difficult terrain in emergency situations.”
One project being spearheaded by the centre is the testing of technology to rapidly map, navigate, and search underground environments as part of a three-year Subterranean Challenge funded by the US Defense Advanced Research Projects Agency (DARPA).
The centre houses the biggest motion capture system in the Southern Hemisphere, used to validate data collected by robotics systems. It also features a 13x5m pool for testing aquatic robots, a significant number of field-deployable UAVs and UGVs, legged robots, high-accuracy robot manipulators as well as sensors and telemetry systems.
Adrian Turner, CEO at CSIRO’s Data61, said the centre is a national asset that combines internationally recognised robotics and machine learning research with deep domain expertise from CSIRO providing unique collaboration opportunities for industry, government and academia.
“Robotics and autonomous systems technologies, underpinned by machine learning and artificial intelligence, will unlock new value in all manner of sectors including manufacturing, agriculture, healthcare and mining,” Mr Turner said.
“By creating a cohesive approach to robotics R&D through closer collaboration, supported by world-class facilities like the Robotics Innovation Centre, we can ensure Australia is well placed to benefit from Industry 4.0 and help to protect and accelerate our nation’s ongoing economic success.”
Data61 led the formation of the Sixth Wave Alliance last year, a network which seeks to integrate key robotics research organisations and industry partners in Australia to enable a higher level of R&D collaboration. Dr Sue Keay was recently appointed to lead Data61’s cyber-physical systems research program, drawing on her experience in developing Australia’s first Robotics Roadmap while at QUT’s Australian Centre for Robotic Vision.
Data61’s robotics infrastructure is open for industry use and collaborative projects. This includes dedicated mechanical and electronics engineering laboratories, several high-end rapid prototyping machines, large sheds for indoors systems testing, an open-air UAV flying area and outdoor testing areas including a forest and creek.