DHL and VW launch car-boot delivery pilot

DHL Parcel and Volkswagen are launching a joint pilot project in Berlin in which Volkswagen will deploy 50 VW Polos to be used as mobile addresses for the delivery of their DHL parcels.
The project partners have worked in recent months to develop and test a solution for in-car delivery. The vehicles are fitted with the required equipment for in-car delivery, called ‘We Deliver’ by Volkswagen. To use the new service, customers need to register with DHL Parcel and enter their trunk as the delivery location in their customer profile.
“Since we’ve already tested car drop delivery successfully in other projects in Germany and continue to offer it for Smart drivers, we’re pleased to win Volkswagen as another partner – our partnership allows us to offer this attractive service to an even broader target group,” says Achim Dünnwald, CEO, DHL Parcel. “As an innovation leader in the parcel sector, our objective at DHL Parcel is to be able to offer in-car delivery as an option to as many recipients as possible in Germany, offering personalised processes to make the sending and receiving parcels even easier for our customers.”
The VW Polo driver will be notified via email about the delivery process and receive a delivery notice when a parcel has been delivered to the vehicle’s trunk. During the ordering process in an online shop, the driver can specify a two-hour time slot between 10am and 9pm during which DHL will deliver the parcel. For delivery, the vehicle will need to be parked in a place accessible to the parcel courier. Possible delivery sites include the office parking lot, a park-and-ride facility, or any other address at which the vehicle is located during the time slot specified during the order.
The DHL parcel courier receives the delivery location information from the DHL Delivery app, which provides vehicle’s exact position via GPS. The app also issues a single-use, time-limited code to access the vehicle. In combination with the customer-specific car ID, which the recipient receives from Volkswagen and provides as part of the delivery address, the courier can open the vehicle’s trunk. Once the courier closes the trunk, the access code is cancelled. Not only can the VW Polo drivers receive parcels, they can also leave returns in the trunk to be picked up.

AusPost announces price hike

On 2 October, Australia Post will change the price of some products by an average of 2.8 per cent.
“These pricing changes will ensure we can continue to invest in our large and trusted delivery network, covering more than 4,000 post offices and 11.6 million delivery points each day,” the company said in a statement. “This will also allow us to manage increasing costs across the delivery network.”
The company added that it had strived to keep prices unchanged on a number of popular products, including parcel post satchels.
“In the last 12 months, we have made substantial investments in our delivery network including launching six dedicated Qantas freighter aircraft and announcing 500 additional free Parcel Locker locations at Woolworths sites,” the company added.

Sendle partners with eBay

Courier service Sendle has partnered with e-commerce marketplace eBay, to target small- and medium-sized businesses. The collaboration will enable sellers to link eBay accounts directly with Sendle to instantly create shipping labels and receive access to flat-rate pricing throughout Australia.
Additionally, eBay sellers now have free access to Sendle Premium, normally priced at $10 per month, which provides an extra dollar off standard pricing.
To launch the partnership, Sendle is giving away 25,000 deliveries to the eBay seller community.
“We hear from our sellers that shipping can be one of the biggest pain points in running a business,” said Amrita Blickstead, Director – Small Business & Shipping, eBay Australia & New Zealand. “The integration with Sendle is designed to remove some of this friction, and will allow our 40,000 small to medium sellers to be more efficient and sell instantly without being locked into a contract or a minimum spend.”
James Chin Moody, Co-founder and CEO of Sendle, added, “‘Sendle for eBay’ is levelling the playing field for small- and medium-sized eBay sellers…With a deep understanding of eBay seller needs and working together with eBay, we are focussed on eliminating frustrating pain points for both buyers and sellers, making the delivery process seamless.”

CouriersPlease champions female leadership

Parcel delivery service CouriersPlease has grown its proportion of women in strategic positions – in FY2016, the company grew its female manager representation by six per cent, and in FY2017 increased it again, this time by nine per cent.
Now, 43 per cent of employees in CouriersPlease’s head office are women – almost double the representation of females in the Australian transport, postal and warehousing industry (22 per cent), which has the third lowest representation of females in any Australian industry.
Additionally, women make up 80 per cent of the senior management team.
The recently appointed Chief Operating Officer, Hoy Yen Hooper, recently joined CouriersPlease, bringing with her general management and strong commercial experience in the Australian and New Zealand logistics and supply chain sectors.
Hooper joined Chief Financial Officer Paula Sabbouh, the first female in the position at CouriersPlease, National Commercial Manager Hayat Horma, National Sales Manager Sharon King, Head of Customer Experience Kirsty Tuffley, Human Resources Manager Daisy Jacobs, National Marketing Manager Lissa Becker, National Sales Manager Wendy Bass, and Legal Counsel Clare Matthews.
“It was an exciting opportunity to join a strong team of women who are leading the transformation of the business, as it expands its delivery and courier network across the country and overseas,” said Hooper. “The logistics sector is changing, a shift we not only see at CouriersPlease, but in other businesses in this sector, with Australia Post appointing its first female to the top spot. As online shopping increases, and there are more parcels in the network, we look forward to seeing a further increase in the number of female franchisees we have on the ground.”

ANC appoints National Projects Manager

Fleet services company ANC has appointed Kylee Bidwell to the new senior position of National Projects Manager.
ANC is a privately owned company specialising in dedicated fleet home delivery and dedicated fleet corporate delivery services in metropolitan areas around Australia.
Bidwell has held a number of roles during her 24 years in transport and logistics, and has been at ANC since 1993. Most recently, she was the Western Australian State Manager, where she was responsible for day-to-day operations of the state, including management of over 50 staff and contractors servicing clients such as Bunnings, Fantastic Furniture, Telstra and IBM.
The newly created role of National Projects Manager will oversee the implementation of new client operations, with a focus on the development of internal and external processes for maximum efficiency and effectiveness of resources, reporting to the National Manager Operations, Roger Cengarle.
Cengarle commented, “Setting up a new dedicated fleet delivery service takes time, experience with continuous assessment and improvement in the first critical months of operations. ANC has appointed this highly experienced senior resource to manage and seamlessly coordinate ANC and the client’s various departments. We have invested in the role to ensure we quickly and efficiently develop the most suitable delivery service, so that the client sees the best results as soon as possible, and the customer delivery experience is consistently excellent.
“Kylee has excelled in her role of WA State Manager over the past three years and has shown her flair for project management and leadership. She has a natural talent for seamlessly transitioning new clients to ANC services and we are excited about the positive impact this role will have on all new clients at a national level.”

AusPost reports $126.1 million FY17 profit

Australia Post has announced a full-year profit before tax of $126.1 million, up from $41 million in FY16, a leap it attributes to continued strong growth in the parcels business allowed for reinvestment in customer service initiatives.
Parcels profit before tax increased by 4.8 per cent to $299.7 million, thought addressed letter volumes, down 11.8 per cent, contributed to a $180 million loss before tax in the postal business.
Australia Post Acting Managing Director and Group CEO Christine Corbett said the result demonstrates Australia Post’s shift to becoming a major e-commerce player is paying dividends.
“Our parcels business has experienced a strong year with 4.8 per cent revenue growth and an increase in volume delivered across the domestic and international network,” she said. “Last Christmas, we had our largest ever parcel delivery day, with more than two million parcels delivered in a single day, and we’ve continued to experience strong growth throughout what is traditionally a quieter second half.
“With new entrants to the market contributing to overall growth in e-commerce volumes, we expect our parcels business to continue to grow, allowing for reinvestment in customer initiatives like MyPost, parcel lockers and digital trusted services.
“The letters business still presents a significant challenge, with our largest ever 12-month volume decline experienced this year. We need to continue to ensure this business is sustainable, while managing the declining foot traffic in post offices, and we are speaking with the community on how they may use the letters service in the future.”
Australia Post advised that the strong parcels growth is expected to continue, however the structural decline in letters will put pressure on the profit outlook for FY18.

Goodman Group welcomes rising consumer expectations

Goodman Group has announced its results for the full year ended 30 June 2017, delivering an operating profit of $776 million, up 8.6% on FY16.
Goodman, an integrated commercial and industrial property group, owns, develops and manages real estate including warehouses, large-scale logistics facilities, business parks and offices globally. It is the largest industrial property group listed on the Australian Securities Exchange.
Commenting on the result, Greg Goodman, CEO, Goodman Group, said, “Our FY17 operating profit of $776 million is the result of strong operational performance and the deliberate repositioning of our business over the last three years.
“Having positioned our business to take advantage of structural changes, we’re now looking to the future. Rapidly advancing technology and increased consumer expectations around price, product availability and delivery – while disruptive for some businesses – are providing us with opportunities.
“Although the evolution of e-commerce and supply chain transformation are still in their early stages, we are seeing increased demand for our expertise in providing high-quality logistics facilities in prime locations. This is a trend we expect to accelerate over the next five to ten years.”

CouriersPlease partners with e-commerce platform eCorner

CouriersPlease has announced a strategic partnership with eCorner, an Australian e-commerce platform that provides services to online retailers and organisations such as Weight Watchers Australia, Gadgets 4 Geeks, Translink and the Australian Institute of Sport. Through the partnership, eCorner is now fully integrated with CouriersPlease’s services.
Over 10 million consumers visited eCorner-partnered online retail sites last year, placing more than 400,000 orders. These customers will now have access to CouriersPlease’s delivery network and will automatically be provided with the option to get their parcels delivered to conveniently located POPPoints of their choice – comprised of retail outlets (POPShops) and parcel lockers (POPStations).
“In the dynamic e-commerce industry, customer expectations are changing and consumers expect reliable and fast shipping,” said Mark McGinley, CEO CouriersPlease. “Customers also want a choice in how and where their parcel is delivered. Our flexible options will give customers of eCorner retailers the option to redirect their parcel at any time during the delivery, at no additional cost. By offering customers access to a range of on-demand, flexible services, online retailers can stay relevant in the industry and compete with giants such as Amazon.”
John Debrincat, CEO, eCorner, added, “At eCorner, we are always looking at ways of improving our offering. We do that by extending the functionality of ePages to support third-party systems. The direct integration of ePages with CP will allow their customers to request convenient shipping options directly from their store. This added feature will allow our clients to enhance their customer experience, so online shoppers won’t miss a delivery.”

Sendle launches free integration with Shopify

Courier service Sendle has launched a free integration with e-commerce platform Shopify to simplify and accelerate delivery for Australian online retailers.
Shopify customers can now opt to start shipping through Sendle’s nationwide door-to-door delivery service.
As part of the integration, all Shopify sales that have been paid for will be synced and imported directly into the customer’s Sendle dashboard, helping store owners streamline delivery through label printing, order booking and management and easy parcel tracking, with no minimum order quantities
“Shopify is a market leader in making it easy for business owners to set up and sell online,” said James Chin Moody, CEO and Co-founder, Sendle. “This new integration will extend that simplicity even further to help users eliminate pain points and make shipping and delivery seamless. Through our integration with Shopify, we are unlocking the power of big business logistics — convenience and affordability, for small and medium online sellers around the country.
“Our vision is to level the playing field and simplify shipping and delivery for thousands of small business owners around Australia. The ongoing development of our open API allows us to easily integrate with key partners, as we work to create an eCommerce ecosystem for more users.”

AusPost launches commerce hub

Australia Post has entered into a joint venture with a global fintech company AlphaPaymentsCloud, PowerRetail reports. The two will create an integrated commerce platform, AlphaCommerceHub, which will ease online trading for Australian retailers, a one-stop shop for e-commerce services including payment processing, identity, fraud detection and shipping.
“Businesses will no longer need to invest in multiple platforms, integrations and expensive ongoing investment to stay current,” said Andrew Walduck, Executive General Manager of Trusted e-Commerce Services and Group Chief Digital Officer, Australia Post.
“AlphaCommerceHub offers contemporary point of sale and online checkout options.
“It’s an absolute game changer in Australia’s fintech evolution so we’re incredibly excited about the potential this joint venture brings to both our banking partners and our customers.”
PowerRetail shared that Oliver Rajic, CEO, of AlphaPaymentsCloud noted that the platform will provide customisable commerce services and streamlined payments.
“We’re thrilled to be partnering with Australia Post to realize our shared vision to become Australia’s vendor solution switch,” said Rajic.
“Everyone’s talking about fintech, but Australia Post is truly embracing this transformation. It’s amazing to consider the potential for our joint solution to create the infrastructure underpinning Australia’s fintech future.”

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