Manhattan Associates predicts six key technology trends including automation and robotics, that will have an impact on Australian and New Zealand retailers and supply chains in 2021.
Decathlon has launched the Manhattan SCALE solution across three of its B2C ecommerce warehouses in the Asia-Pacific region to streamline its ecommerce order fulfilment capabilities.
One of the world’s leading beauty companies, L’Oréal, has announced plans to deploy Manhattan Associates Warehouse Management Solution worldwide across its distribution centres over the next three years.
As retailers begin to turn their attention to drawing Australian consumers back in-store, following a huge spike in online shopping due to COVID-19 restrictions, research has found that there are ever-increasing omnichannel expectations coming from consumers.
New research has found 80 per cent of Australian consumers are likely to hold out for a major sales event before making a product purchase, yet many Australian retailers are not prepared for upcoming sales events in 2020 due to COVID-19.
Gartner’s 2020 Magic Quadrant for Warehouse Management Systems (WMS) report has revealed the top supply chain technology providers in the market, including Manhattan, BlueYonder, Körber, Infor and Microlistics.
Australasia’s leading supplier of automotive aftermarket parts, accessories, automotive equipment and services, plans to implement a new Warehouse Management System (WMS) to upgrade their supply chain network.
VISA Global Logistics has selected the Manhattan Active SCALE Solution to be deployed throughout its warehouses in Australia and New Zealand. The technology will allow VISA Global Logistics to provide its customers with improved real-time inventory visibility and transparency throughout its supply chain.
One of Australia’s largest privately-owned international freight forwarding companies, VISA Global Logistics is under pressure from its customers to be more flexible, to supply to more channels from a single source of inventory and to do so faster and cheaper. The company realised it needed state-of-the-art systems to meet these business needs.
VISA Global Logistics selected Manhattan Active SCALE for its flexibility and scalability in the face of constantly shifting supply chain demands and opportunities. SCALE uses advanced, proprietary algorithms to organise and optimise logistics operations and offers VISA Global a significant upgrade in terms of delivering mission-critical information in real time.
“There is an increased customer demand for live and valid accurate data, especially in the fast-moving consumer goods (FMCG) sector. SCALE gives our customers a dashboard of their KPI and access to all of their relevant information in a user-friendly platform,” said national warehouse manager at VISA Global Logistics Tony Baxter.
Managing director of Australia and New Zealand for Manhattan Associates Raghav Sibal commented: “With customer expectations around speed of delivery and transparency continually increasing, the pressure is on logistics providers to improve the efficiency and visibility of their operations. Manhattan Active SCALE will offer VISA Global Logistics the flexibility and scalability needed to support the company’s growth. This fully managed cloud product will also help them improve their overall customer experience and get goods to consumers faster.”
Manhattan Associates has announced updates to its transport management system (TMS) to help users run more efficient and effective transport operations in a capacity constrained and increasingly regulated environment. The cloud-based system focuses on enriching carrier collaboration and connectivity and improving in-transit visibility, including management of temperature tracking requirements. Manhattan’s TMS 2018 also enhances driver safety and adds several user improvements.
The combination of a driver shortage, decreased timelines and increased regulations during a period of economic expansion and increased volume is stressing transport industry resources. Shippers need the ability to find dependable capacity through a multitude of sources to combat these issues. Manhattan has partnered with FreightRover, a leading digital freight marketplace, to give shippers the ability to find capacity matches for their specific freight needs. Manhattan TMS users can now utilise FreightRover’s Digital Freight Matching platform to efficiently locate and contract dependable, cost-effective alternative carriers, reduce turndown rates, track freight, and expedite payment services.
“Finding capacity is becoming increasingly difficult, forcing shippers to look outside their core carrier base to meet their freight needs,” said Gregg Lanyard, director of product management for Manhattan Associates. “Manhattan is pleased to partner with FreightRover to solve one of the industry’s growing dilemmas. By leveraging today’s shared economy, our TMS customers can quickly and easily find new carriers without compromising their standards for safety, security and service.”
Manhattan believes it has also made significant improvements to its TMS Mobile application to improve carrier collaboration, connectivity and visibility. The mobile app has been updated to include Geofencing functionality that automates and simplifies the shipment tracking process, improves driver safety and increases compliance. “Automating the tracking process with geofencing provides advanced visibility into in-transit inventory and helps improve yard and dock management, allowing facilities to better prepare for arrivals and improving the flow of product,” added Mr Lanyard.
In the wake of new regulations that force shippers to be more accountable for the safety of goods in transit, TMS 2018 also enhanced its flexible support for real-time, in-transit shipment visibility. The software now includes Temperature Tracking capabilities that offer full visibility to both planned and actual temperature readings throughout the shipment lifecycle.
Additional features in Manhattan’s TMS 2018 include:
- Carrier Onboarding and Connectivity via SPS Commerce: Streamlines carrier onboarding and connectivity for standard EDI transactions which results in faster implementations and allows customers to focus on core competencies.
- Enhanced Global Logistics Support: Ocean booking and invoicing usability improvements, including new user interfaces for itemised booking charges and partial invoices, as well as third-party carrier audit, match, and pay.
- Real-time Weather: Displays live weather on planner workspace in order to help make better routing decisions.
- Expanded Contract Management with Flex Rating: Support for complex rating structures that enable more accurate planning, execution, and payment processes.
Fenix Outdoor Group, a subsidiary of Switzerland-based outdoor goods specialist Fenix Outdoor International AG, has boosted its international, omnichannel growth strategy. Fenix Outdoor Group will standardise its order fulfilment on the Manhattan SCALE system with initial deployments in its distributions centres in the US and Germany, followed by the Netherlands, Norway, China and Australia.
Fenix Outdoor Group develops and markets high-quality, low-weight equipment and clothing for outdoor activities under its Fjällräven, Tierra, Primus, Hanwag and Brunton brands, and sells through a combination of its own stores, retail partner stores and a growing online operation. The company’s major markets include North America, Germany and the Nordics as well as Australia.
Established in the 1950s, Fenix Outdoor has grown organically and through a series of acquisitions. Its 2015 purchase of Globetrotter, a German retail group, transformed the company from a predominantly wholesale-oriented business to a multi-channel commerce operator. The multiple, disparate systems it had inherited over the years were, however, hindering its further development. Fenix Outdoor therefore opted for a new warehouse and distribution management system to optimise its expanded business operation and to support its broader international and omnichannel growth ambitions.
Global supply chain director at Fenix Outdoor Group Marcel Gerrits commented: “With today’s consumers requiring exceptional shopping service, we are building our capabilities to provide a ‘best in class’ omnichannel one – offering our customers the goods they want, whenever and wherever they want them. We selected Manhattan as our chosen partner and its SCALE system that allows us to serve multiple channels from a single inventory pool. It also has on-the-ground support teams in all the geographies where we will deploy.”