Online Marketplace Kogan experienced rapid sales during the COVID-19 lockdown period, with sales in April and May soaring 100 per cent and over 265,000 new active customers. Read more
Dematic has announced the launch of its Micro-Fulfilment System, an e-commerce order assembly system for retailers that need to support same day home delivery, as well as click-and-collect.
The Dematic Micro-Fulfilment system is an ultra-local distribution solution that enables orders to be assembled quickly in a location close to the customer, inside a retail store or in an urban / suburban DC (distribution centre). The order assembly system is designed around process improvements and comprised of performance optimising software and automation.
“Dematic Micro-Fulfilment is a high-performance solution that makes rapid response order assembly cost effective for the customer and the retailer. In operation, the automated order assembly solution provides compelling results by minimising the time, space, and cost to fill orders,” said Pas Tomasiello, Senior Director Integrated Systems Group ANZ, Dematic.
The system accommodates a wide range of inventory in a compact, high-density layout that requires a small footprint. It significantly reduces the cost per order picked to a level that allows retailers to offer rapid response e-fulfilment at a price point attractive to their customers, and with the appropriate margin for retailers.
Award-winning Australian international logistics company and freight forwarder, VISA Global Logistics, is joining inaugural supply chain event, MEGATRANS2018, to showcase its service offerings.
VISA Global Logistics CEO, Simon Hardwidge, said that MEGATRANS2018 is not just about equipment suppliers, it embraces the entire freight and logistics chain.
“As a global enterprise with dealings with importers, exporters, retailers and manufacturers, VISA Global Logistics is seizing an important opportunity to represent at MEGATRANS2018 to demonstrate how we add value to our clients,” said Hardwidge.
“As one of Australia’s largest privately-owned international freight forwarding companies, we have an extensive global network that continues to grow.
“Last year alone, the company acquired offices in India, Spain and the Netherlands while opening new facilities in Italy. In order to remain competitive, and to look to the future, it is vital for businesses in the freight and logistics space to push innovation and share ideas.”
VISA Global Logistics was awarded the Freight Forwarder of the Year Award at the 2017 Australian Shipping & Maritime Industry Awards.
MEGATRANS2018 aims to bring together leaders and stakeholders in the wider Australian and international supply chain, including those in the transport, logistics, warehousing solutions, materials handling and infrastructure sectors.
JD.com, one of China’s largest online retailers, will open its regional headquarters in Melbourne, the Victorian Government has announced.
JD.com has over 266 million customer accounts, and operates China’s largest nationwide fulfilment network, with seven fulfilment centres and more than 400 warehouses in 2,830 counties and districts throughout China.
The company sells a wide range of goods, including vitamins, electronics, clothing and books.
Following a visit by representatives from JD.com to the Food and Beverage Trade Week in Victoria in October, the Andrews Labor Government has been working closely with the company to encourage it to establish a presence in the region.
“This announcement will give more Victorian businesses the opportunity to take their products to the world and is a clear indication that we’re leading the nation on the digital economy,” said Victorian Minister for Trade and Investment Philip Dalidakis.
“We welcome JD.com with open arms and look forward to all the opportunities that this new regional HQ will bring to Victoria, including strengthening our economy and creating more local jobs.”
Patrick Nestel, Manager of JD.com Australia, added:
“Victoria’s wealth of high-quality suppliers, supportive government, 24/7 airport and largest container port in the southern hemisphere made it the obvious choice for JD.com’s new regional HQ.”
Australian fashion retailer Cue has introduced a three-hour delivery option for online shoppers and its ‘store-to-door’ customers.
“We are so excited to be the first Australian bricks-and-mortar fashion retailer in the country to offer free three-hour delivery!” the company said in a statement.
Shane Lenton, Chief Information Officer, Cue, said that the retailer is proud to embrace delivery innovations that enhance the customer’s experience.
Online retailer The Iconic already offers three hour delivery, though Australian Financial Review’s Yolanda Redrup notes that Cue’s delivery reach is broader, excluding only the New South Wales central coast, Wollongong, the Northern Territory and the Queensland regional town of Toowoomba.
Melbourne based start-up Passel is also working with retailers to help them offer three-hour delivery through a crowdsourced courier model.
E-commerce retailer Amazon has released details of a summit to be held in Sydney in November to advise Australia’s retailers on setting up and growing online businesses.
The first-ever Amazon Marketplace Seller Summit is being run in partnership with the Australian Retailers Association (ARA) and small business network, the SME Association of Australia (SMEA).
Amazon Marketplace is an online platform that enables third-party retailers to list items for sale on Amazon’s website, elsewhere orders can be fulfilled by the merchant or by Amazon itself, though the company has not released any information confirming whether fulfilment by Amazon will be offered in Australia, or on what timeline.
Amazon has reported that over 500 businesses have already registered to sell their products on the Amazon website when Marketplace goes live.
Rocco Braeuniger, Country Manager, Amazon Australia and Fabio Bertola, Head of Amazon Marketplace in Australia, will speak at the event, along with various other retail experts and entrepreneurs.
“The internet and technology have the power to level the playing field between big and small businesses, empowering Australian companies, large and small, to grow their sales and their business online,” said Braeuniger. “We look forward to enabling local businesses to make their products available to a wide audience, not only in Australia, but also worldwide.”
Russell Zimmerman, Executive Director, ARA, said: “We believe that Amazon’s arrival brings new possibilities to Australian retailers, small and large. We are pleased to work alongside Amazon to bring the Seller Summit to Sydney so that businesses and retailers alike can receive practical advice and guidance on how to make the most of Amazon Marketplace.”
The free, half-day event will take place 13 November at Jones Bay Wharf in Sydney.
The Australian Small Business and Family Enterprise Ombudsman has written to e-commerce company Amazon to ensure the company complies with Australia’s unfair contract terms legislation upon its arrival.
Ombudsman Kate Carnell said the pending arrival of Amazon Marketplace in Australia represented an opportunity for many small businesses to compete online and extend their reach, though she took the opportunity to remind the company of its obligation to treat small businesses fairly in accordance with Australian law.
“Some businesses are concerned about the threat of competition while others are excited to embrace the opportunity that Amazon offers,” said Carnell.
“For consumers the Amazon Marketplace promises to expand choice and put downward pressure on prices. I’m interested to see how Australian small businesses can accelerate sales and broaden their customer base though the Amazon platform.”
Carnell said analysis of the Amazon Marketplace contract terms in the US suggested they would have to be changed in Australia to comply with federal legislation.
“From 12 November 2016, changes to the Australian Consumer Law protect small business from unfair terms in standard-form contracts,” she said.
“A standard-form contract is one that has been prepared by one party and where the other party has little or no opportunity to negotiate the terms. An unfair term is one that causes a significant imbalance in the parties’ rights and obligations and causes detriment to a small business if it were applied or relied upon.”
Carnell said in Amazon’s US terms and conditions, the company reserves the right to refuse service, terminate accounts, terminate rights to use Amazon services, remove or edit content, or cancel orders at its sole discretion.
“This may be considered unfair as action can be taken by one party, Amazon, but not the other party, the vendor, to terminate the contract,” she said.
“I’ve requested that Amazon review the terms and conditions in use for standard-form contracts in its Australian operations to ensure they comply with the unfair contracts terms legislation.”
Pookipoiga, a gift shop in Melbourne focusing on sustainable and ethical goods from local artists and social brands, has partnered with Melbourne crowd-sourced delivery startup, Passel.
By employing the services of people willing to complete a delivery on their way home in exchange for a $10 gift voucher, Passel provides affordable and convenient three-hour deliveries, avoiding the need for professional or part-time couriers.
Until now, Pookipoiga had relied on the post or, in some cases, hopping on a bike or public transport to make deliveries, Passel reported in a media statement. From Monday 25 September, Pookipoiga’s clients in Melbourne will be able to access Passel’s three-hour deliveries, year round.
“Passel is efficient and able to convey messages personally with locals,” said Sree Nellerichal, Founder, Pookipoiga. “They have the ability to make the delivery experience memorable. A lot of our customers are buying last-minute gifts. Previously, we know they have chosen not to buy because we can’t deliver until the next day, or even after the weekend. Who doesn’t want to provide exceptional value and a variety of options to customers?”
Marshall Hughes, Co-founder and CEO, Passel, added, “Pookipoiga is a perfect client to work with. They are acutely aware of the likes of international giants such as Amazon and know that it is not enough just to compete by offering more of the same. Affordable three-hour delivery sets a new benchmark for Australian retailers.”
Pookipoiga is the first of Passel’s partnering retailers to be announced, the company reports that several others will soon and it expects to be operating out of most of Melbourne’s major retail precincts and shopping centres in time for Christmas.
Online logistics management platform Shippit has appointed Dominic Culbert as its Head of Logistics.
Culbert joins Shippit from his most recent role as the Group Logistics and Delivery Solutions Manager at Mysale Group, where he oversaw the implementation and setup of OzSale’s international and domestic delivery network, comprising of over 65 shipping lanes across 10 countries.
Prior to this, he was Head of Distribution at BCP Marketing Services and developed supply chain solutions for Microsoft, Novell, Cisco, Palm, and Apple.
With over 18 years of experience in ecommerce logistics, Culbert will be responsible for driving the Shippit’s logistics strategy as it strengthens its position in Australia and expands into the APAC market.
“When it comes to managing the end-to-end shipping process, Shippit is doing it better than anyone else in the space, which is what attracted me to the role,” said Culbert. “I’m excited about further developing and growing their platform.
“I see numerous opportunities to drive improvement in ecommerce shipping around tracking, visibility and cost savings, particularly in the Asian markets, which are growing in leaps and bounds.
“Shippit has the ability to fill a niche in this region where customers want cost effective, seamless international solutions. For us that means expanding our offering such as adding new carriers and new capabilities to cater to the needs of global retailers.”
“Locally, a majority of companies aren’t well informed about how to optimise their shipping. A big part of our role will be educating retailers about the variety of shipping options available and then improving and broadening our service to continue to meet our customers’ needs.”
Shippit Co-founder, Will On, said the hire was a strategic part of Shippit’s vision and would help to drive its growth trajectory.
“This marks a major milestone for our business,” said On. “Dominic’s appointment is amongst a number of strategic positions we have created. He was instrumental in the global success of OzSale and his experience is second to none. We couldn’t be more fortunate to have him on board to join us in driving the vision we have set for Shippit.”
Gerry Harvey, one half of the founding duo behind household goods retailer Harvey Norman, has again aired his thoughts on Amazon’s arrival publicly.
Harvey told Fairfax Media that he doubts claims that the e-retailer will be up and running down under by 2018, citing his own experiences of obtaining permits to develop purchased land.
“Amazon to my knowledge haven’t even bought a block of land in Australia,” he said. “Let’s assume I buy a block of land tomorrow – I’ve got to buy it, pay for it, put in a development application.
“If that happens within three years, that’s very quick – and I read that Amazon is going to be fully operational in late 2018. For their model to work they would need 50 warehouses in Australia. Start with two – one in Sydney and one in Melbourne – and then it’s, how do you deliver? That’s the best-case scenario.”
Harvey added that Harvey Norman acquired land in Macgregor, Queensland, approximately 11 months ago and is still awaiting permission to build upon it.
“I know how long it takes,” he said. “I settled six months ago and I’m still trying to get council approval, [I] am hoping for approval within 12 months.”
The Sydney Morning Herald noted that Amazon has chosen commercial real estate company CBRE to help with its search for land, and is also expected to secure at least four large warehouses and a few smaller warehouses in Australia.